Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Helen Nguyen

Summary

Seasoned System Administrator with a three-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.

Overview

7
7
years of professional experience

Work History

Information Systems Technician

U.S. Navy
11.2021 - Current
  • Responsible for the management of 330 ship staff network accounts and 50 embarked personnel network accounts
  • Worked with Consolidated Afloat Networks and Enterprise System (CANES) SW3, Windows 10 Enterprise, and Automated Digital Network Systems (ADNS) operating systems.
  • Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity, and appropriately delegating tasks.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Provided basic end-user troubleshooting and desktop support.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Trained users on how to properly operate equipment and software programs.

Seasonal Cashier

Phantom Fireworks
05.2021 - 07.2021
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Used POS system to enter orders, process payments and issue receipts.
  • Lifted up to 60 pounds at once and used forklift to move heavier loads.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Handled cash with high accuracy and took care to check bills for fraud.

E-Commerce Coordinator

Ebay.com
12.2017 - 05.2021
  • Purchased and resold goods to buyers on an online marketplace
  • Added, updated and removed product from e-commerce systems.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Maintained 100% positive feedback for the past 3.5 years, buying and selling over $10,000 worth of products within this time frame
  • Mastered marketing strategy, social media, digital media, online payment platforms, customer interaction, and public relations.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.

Education

Associate's Degree -

Southern Crescent Technical College
Griffin, GA
05.2021

High School Diploma -

Union Grove High School
McDonough, GA
05.2019

Skills

  • Microsoft Office Suite
  • Consolidated Afloat Networks Enterprise System (CANES)
  • Networking issues
  • Software Updates
  • Software Management
  • Systems administration
  • End-user support
  • VoIP Systems
  • Equipment Setup
  • Network Administration
  • Hardware and software maintenance
  • Troubleshooting

Timeline

Information Systems Technician

U.S. Navy
11.2021 - Current

Seasonal Cashier

Phantom Fireworks
05.2021 - 07.2021

E-Commerce Coordinator

Ebay.com
12.2017 - 05.2021

Associate's Degree -

Southern Crescent Technical College

High School Diploma -

Union Grove High School
Helen Nguyen