Jamal McCoy
Newport News,VA
Summary
Technically skilled system administrator with experience in network administration, server management, and remote support. Known for adaptability, quick learning, and strong team collaboration, with a focus on troubleshooting issues, improving system performance, and supporting cybersecurity protocols to maintain secure and reliable operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Information Systems Technician
United States Navy, USN
Norfolk, VA
03.2022 - Current
- Installed and configured network systems to enhance communication efficiency.
- Troubleshot hardware and software issues, ensuring minimal downtime for operations.
- Conducted regular system maintenance, improving overall performance and reliability.
- Assisted in the implementation of cybersecurity protocols to protect sensitive data.
- Monitored system performance metrics, identifying areas for improvement and optimization.
- Administered system updates and patches to enhance network security and performance.
- Monitored server performance, diagnosing issues to ensure optimal functionality.
- Managed user accounts and permissions, ensuring compliance with security protocols.
- Improved system performance by implementing and maintaining network infrastructure updates.
- Safeguarded sensitive company data with robust backup strategies and disaster recovery plans in place.
- Planned and implemented upgrades to system hardware and software.
Real Estate Agent
United Real Estate Gallery
Jacksonville, FL
08.2019 - 02.2022
- Facilitated property showings, enhancing client engagement and satisfaction.
- Conducted market analysis to determine competitive pricing strategies and property valuations.
- Developed comprehensive marketing plans utilizing social media and online platforms to increase property visibility.
- Negotiated contracts between buyers and sellers, ensuring favorable terms for clients while adhering to legal regulations.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
Education
Bachelor of Science - Computer Science
Old Dominion University
Norfolk, VA12.2027
Associate of Science - Business Analytics
University of Central Florida
Orlando, FL06.2016
Skills
- Microsoft Office Suite
- Remote Support
- Adaptability
- Server Management
- Network Administration
- Virtual Machine Operation
- Team Collaboration
- Quick Learner
Certification
- CompTIA Sec+
Timeline
Information Systems Technician
United States Navy, USN
03.2022 - Current
Real Estate Agent
United Real Estate Gallery
08.2019 - 02.2022
Bachelor of Science - Computer Science
Old Dominion University
Associate of Science - Business Analytics
University of Central Florida