Zachary Ghelfi
Tampa,FL
Summary
Energetic and dependable professional with diverse background in sports, customer service, and team support roles. Strong communication skills, meticulous attention to detail, and genuine passion for golf and athletics. Experienced in high-volume environments delivering outstanding guest service. Seeking opportunity in golf industry to leverage service-oriented mindset and extensive sports knowledge in hands-on, team-oriented setting.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Uber Eats
01.2024 - Current
- Delivered highest level of service to satisfy and retain customers.
- Communicated effectively with customers about delays, route changes, or emergencies.
- Interacted with members of the public politely and professionally.
Delivery Driver
Ciccio Restaurant Group
04.2023 - 04.2024
- Uphold company standards for product quality and presentation, ensuring customer satisfaction with every delivery
- Excelled in service recovery to resolve order issues swiftly, maintaining customer satisfaction
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
BUSINESS DEVELOPMENT REP.
Westshore Honda
09.2022 - 12.2023
- Generate sales pipeline by utilizing outbound call campaigns for Qualified Form Fills, in-app chat, and Inbound Requests
- Leverage internal CRM to manage pipeline and ensure optimized workflow
- Utilize CRM system to maintain sales, revenue and invoice records.
AUTOMOBILE SALES REP.
Westshore Honda
04.2022 - 09.2022
- Utilized rapport building techniques to establish positive connections with customers throughout the car purchasing process
- Leveraged product, vehicle, and service knowledge to assist customers throughout the buying cycle
- Explained warranties, model upgrades and dealer services to create upsell opportunities
PORTER
Westshore Honda
05.2021 - 04.2022
- Maintained efficient customer influx through consistent high performance
- Recognized for excellent attendance, reliability and compliance with SOPs
LEAD BARBACK
Brass Tap
11.2020 - 05.2021
- Efficiently and neatly sorted and stocked alcohol inventory, ensuring optimal organization and presentation.
- Assisted bartender with drink preparation and service in fast-paced, high-volume bar environment
- Contributed to team goals by stepping in to help servers and bussers.
DELIVERY DRIVER
Al's Famous Pizza
07.2019 - 11.2020
- Supported kitchen staff by helping prepare pizzas and related food items
- Handled order payments, managing cash and receipts with high accuracy
- Used time between deliveries well, helping to keep store clean, organized, and customer-ready.
Education
ASSOCIATE OF ARTS -
Pasco Hernando State College
New Port Richey, FL05.2018
Skills
- Building professional relationships
- Client support
- Effective problem resolution
- Friendly, positive attitude
- Dedicated worker
- Trustworthy and responsible
Timeline
Delivery Driver
Uber Eats
01.2024 - Current
Delivery Driver
Ciccio Restaurant Group
04.2023 - 04.2024
BUSINESS DEVELOPMENT REP.
Westshore Honda
09.2022 - 12.2023
AUTOMOBILE SALES REP.
Westshore Honda
04.2022 - 09.2022
PORTER
Westshore Honda
05.2021 - 04.2022
LEAD BARBACK
Brass Tap
11.2020 - 05.2021
DELIVERY DRIVER
Al's Famous Pizza
07.2019 - 11.2020
ASSOCIATE OF ARTS -
Pasco Hernando State College
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