Zachary Glisson
Norfolk,Va
Summary
Dedicated sales professional focused on enhancing customer experiences and operational efficiency. Proven ability to analyze performance metrics, coach teams, and implement solutions that exceed company goals and improve satisfaction.
Overview
12
12
years of professional experience
Work History
Senor Electrical Sales
Mr. Electric
Virginia Beach, Virginia
01.2025 - 07.2026
- Executed daily responsibilities with precision and efficiency.
- Collaborated with diverse colleagues to meet objectives and resolve product issues.
- Resolved customer inquiries promptly, enhancing overall satisfaction.
- Identified customer needs quickly to provide timely assistance.
- Engaged customers to build rapport and enhance their experience through effective interpersonal skills to foster positive interactions.
- Provided support to colleagues, promoting a collaborative work environment.
- Recognized by management for delivering exceptional customer service.
- Prioritized and organized tasks to accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Elevated customer satisfaction by identifying and implementing creative solutions to challenges.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
Executive Head chef, Assistant Manager
Old Beach Tavern
Virginia Beach, Virginia
06.2022 - 11.2025
- Oversaw food production, monitored costs, and optimized inventory management to enhance operational efficiency.
- Developed recipes and constructed menus to enhance offerings.
- Managed hiring processes and conducted interviews to select candidates aligned with team needs.
- Directed training for new staff members to ensure operational standards.
- Conducted quarterly evaluations of team performance to support development.
- Coordinated weekly team schedules and managed employee time-off requests for balanced staffing.
- Maintained labor levels in line with revenue projections for efficiency.
- Adjusted labor hours to maintain efficiency with revenue forecasts
Dessert Chef, Cook 1, Sue chef in training
Tulu (Marriott)
08.2021 - 07.2022
- Managed dessert station, ensuring timely and high-quality dessert service.
- Collaborated with sous chefs and chefs to efficiently prepare and plate food during service hours.
- Ensured cleanliness and organization of the grill station, sauté station, pizza station, and dessert station.
- Kept stations clean and organized every shift.
- Supported colleagues to enhance morale and teamwork in the kitchen.
- Worked hard to be able to move up in ranks.
- Partnered with executive head chef and banquet chef to enhance culinary skills and contribute more effectively to the team.
Busser,Server,Bar back, Waiter, Expo
Cactus Jacks
05.2021 - 05.2022
- Served guests and large parties, ensuring each was served a memorable dining experience.
- Collaborated with team and management to enhance guest satisfaction through attentive service.
- Managed food delivery to maintain a smooth workflow.
- Maintained clean work environment for restaurants, patios, and bars to promote positive guest impressions.
cook or kitchen manager
Salty Pic
Mechanicsville, VA
02.2019 - 04.2022
- Managed kitchen operations to ensure efficient food preparation and service in Mechanicsville, VA
- Prepared and cooked menu items according to established recipes and standards.
- Ensured cleanliness and organization of kitchen workspace to support efficient service.
- Monitored ingredient levels and supplies to assist in effective inventory management.
- Operated kitchen equipment safely, including ovens, grills, and fryers.
- Coordinated with team members to facilitate timely meal preparation and delivery.
- Follow food safety guidelines to prevent contamination and ensure quality standards.
- Prepared dishes in a fast-paced environment, working with teammates to maintain a high customer satisfaction rate.
- Operate grills, fryers and broilers to cook items to quality guidelines.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Followed established procedures and requirements for safe food handling, storage and service.
Lead Line Cook
Sports Page
Ashland, Virginia
03.2017 - 03.2019
- Gained two years of experience in a fast-paced kitchen environment.
- Trained new cooks on menu items and kitchen procedures.
- Prepared meals according to restaurant standards and recipes.
- Enforced health and safety regulations in the kitchen environment.
- Developed daily prep lists to streamline kitchen workflow and efficiency.
- Collaborated with front-of-house staff to ensure smooth service operations.
- Kept stations stocked and ready for use to maximize productivity.
- Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines.
Chef
Hanover Tavern
Mechanicsville, Virginia
03.2014 - 02.2017
- Acquired two years of culinary expertise in fast-paced environments.
- Managed kitchen staff to optimize workflow and enhance communication.
- Prepared diverse menu items using fresh ingredients and seasonal produce.
- Developed innovative recipes that met Hanover Tavern's culinary standards and elevated menu appeal.
- Collaborated with suppliers to secure high-quality ingredients for diverse menu offerings.
- Trained junior cooks on cooking techniques and food safety practices.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Planned menus, ordered supplies and managed kitchen staff.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Exercised portion control for items served, eliminating waste.
Education
High School Diploma -
Hermatage Technical School
Richmond, VA02-2018
High School Diploma -
Hanover High School
Hanover, VA06-2008
Skills
- Electrical product sales
- Sales techniques
- Customer engagement
- Product knowledge
- Closing strategies
- Prospecting
- Client acquisition
- Sales expertise
- Up-selling
- Negotiation
- Contract negotiation
- Revenue enhancement
- Performance analysis
- Customer service
- Client relationship management
- Follow-up communication
- Needs assessment
- Complaint resolution
- CRM software skills
- Inventory management
- Waste management tracking
- Menu development
- Staff training
- Performance evaluation
- Cost optimization
- Workflow review
- Organizational skills
- Project proposals
- Team goal setting
- Prioritization
- Time management
- Problem-solving
- Relationship management
- Relationship selling
- Product rollout planning
- Product demonstrations
- Communication skills
- Active listening
- Teamwork and collaboration
- Interpersonal communication
- Goal-oriented motivation
- Microsoft word
- Microsoft excel
- Brand messaging
- Sales methodology
- Positive attitude
- Electrical product sales
- Positive attitude
- Teamwork and collaboration
- Communication skills
- Interpersonal communication
Timeline
Senor Electrical Sales
Mr. Electric
01.2025 - 07.2026
Executive Head chef, Assistant Manager
Old Beach Tavern
06.2022 - 11.2025
Dessert Chef, Cook 1, Sue chef in training
Tulu (Marriott)
08.2021 - 07.2022
Busser,Server,Bar back, Waiter, Expo
Cactus Jacks
05.2021 - 05.2022
cook or kitchen manager
Salty Pic
02.2019 - 04.2022
Lead Line Cook
Sports Page
03.2017 - 03.2019
Chef
Hanover Tavern
03.2014 - 02.2017
High School Diploma -
Hermatage Technical School
High School Diploma -
Hanover High School