Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zachary Glowicki

Oak Forest,IL

Summary

Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Amazon T1 Associate

Amazon
04.2021 - Current
  • Selected and filled orders from stock to fulfill customer requirements with accuracy and in timely manner.
  • Followed procedures at all times for personal and team safety.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking totes to prevent accidents and enable others to easily pass by while Tote Running.
  • Trained new associates to be efficient and accurate.

Server

Bonefish Grill
04.2015 - 04.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Busser, Host, Server

Outback Steakhouse
04.2010 - 04.2015
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Trained new staff in bussing and cleaning procedures.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Some College (No Degree) - Criminology

South Suburban College of Cook County
South Holland, IL

High School Diploma -

Tinley Park High School
Tinley Park, IL
05.2012

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Exceptional Time Management Skills
  • Willing to Learn
  • Critical Thinking
  • Team Leadership
  • Excellent Communication
  • Motivated Team Player
  • Multitasking
  • Detail Oriented

Accomplishments

  • 19 5K's while picking.
  • 1 year experience as a Pick Ambassador.
  • 1 year experience as a Pick Process Guide.
  • Roughly 1 year experience as a Flow Process Guide.

Timeline

Amazon T1 Associate

Amazon
04.2021 - Current

Server

Bonefish Grill
04.2015 - 04.2021

Busser, Host, Server

Outback Steakhouse
04.2010 - 04.2015

Some College (No Degree) - Criminology

South Suburban College of Cook County

High School Diploma -

Tinley Park High School

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Zachary Glowicki