Zachary Hafford
Fort Kent
Summary
I have been in the automotive field for quite a while, becoming an owner in 2020 of a 40 year old business in my local town, I have a drive to work, succeed and be a leader. My drive to work excels my free time and want to be able to contribute to your team and become a valuable member you can count on.
Overview
6
6
years of professional experience
2014
2014
years of post-secondary education
Work History
Owner/Operator
M&M Service Station
Fort Kent
06.2020 - Current
- Handled cash transactions and financial reconciliations daily.
- Coordinated maintenance activities for equipment and facilities.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Resolved conflicts between employees in a professional manner.
Education
Fort Kent Community Highschool
Fort Kent, MEAutomotive 1&2 Courses - Automotives
St.John Valley Technology Center
Frenchville, ME 08.2010 - 01.2012
Skills
- Financial reconciliation
- Inventory management
- Customer service
- Business planning
- Human resources
- Operational efficiency
- Sales strategies
- Team leadership
- Conflict resolution
- Time management
- Customer retention
- Problem solving
- Payroll processing
- Operations management
- Sales strategy development
- Financial planning
- Hiring
- Operations oversight
- Relationship management
- Cashflow management
- Finance management
- Staffing
- Budget development
- Mechanical recoveries
- Mechanical tools
Timeline
Owner/Operator
M&M Service Station
06.2020 - Current
Automotive 1&2 Courses - Automotives
St.John Valley Technology Center
08.2010 - 01.2012
Fort Kent Community Highschool