Zachary Hagwood
Edmond,OK
Summary
Performance-oriented and skilled Clerical professional methodical about managing administrative, promotional and customer service functions to support team and improve group productivity. Prioritize and multitask to handle every need with well-qualified assistance. Diligently pursue every chance to capture new business by monitoring properties, organizing lead data and maintaining efficient schedules.
Overview
6
6
years of professional experience
Work History
Intern
American Banking Systems
Edmond, OK
01.2022 - 05.2022
- Analyzed problems, identified solutions and made decisions.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Delivered clerical support by handling range of routine and special requirements.
- Developed business, financial and analytical skills needed for career.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Intern
Public Defenders Office - Oklahoma County
Oklahoma City, United States
06.2021 - 08.2021
- Answered incoming telephone calls, took down messages and provided information.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Analyzed problems, identified solutions and made decisions.
- Sorted and organized files, spreadsheets and reports.
- Delivered clerical support by handling range of routine and special requirements.
Mediator
Oklahoma County
Oklahoma City, OK
09.2021 - 12.2021
- Read and analyzed details of legal disputes, absorbing minutia and often overlooked but critical information.
- Prepared agreements and settlement documentation for each interested party to sign and complete.
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
Broker Assistant
Keller Williams
Fort Worth, TX
01.2018 - Current
- Prepared orders to orchestrate transfers, tracked transactions and documented activities with detailed records.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Intern
Republic Title
Fort Worth, TX
06.2013 - 08.2013
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized files, spreadsheets and reports.
- Delivered clerical support by handling range of routine and special requirements.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Education
J.D. -
Oklahoma City University School of Law
Oklahoma City, OK05.2022
Bachelor of Science - Political Science
Texas A&M University
College Station, TX08.2018
Skills
- Good telephone etiquette
- Conflict resolution
- Written Communication
- Multitasking abilities
- Microsoft Office
Timeline
Intern
American Banking Systems
01.2022 - 05.2022
Mediator
Oklahoma County
09.2021 - 12.2021
Intern
Public Defenders Office - Oklahoma County
06.2021 - 08.2021
Broker Assistant
Keller Williams
01.2018 - Current
Intern
Republic Title
06.2013 - 08.2013
J.D. -
Oklahoma City University School of Law
Bachelor of Science - Political Science
Texas A&M University
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