Zachary Hair
Spanish Fork,UT
Summary
Operations and client success professional with experience managing multi-market accounts, improving client retention, and driving operational performance. Background in business intelligence, data analysis, and financial services, with a strong record of leading teams, managing KPIs, and strengthening client relationships.
Overview
5
5
years of professional experience
Work History
Client Success Manager
Zapmoto
Lehi, USA
01.2025 - Current
- Manage client relationships across 5 regional markets, serving as the corporate point of contact for approximately one-third of company accounts
- Lead area managers and hold teams accountable to KPIs related to retention, revenue growth, and client satisfaction
- Work directly with dealerships to reduce churn and improve profitability through relationship repair and performance improvement strategies
- Identify operational issues impacting client success and coordinate cross-team solutions with internal departments
Business Intelligence Analyst
Utah Community Credit Union
Provo, USA
11.2024 - 01.2025
- Built dashboards and data visualizations used by leadership for performance tracking
- Migrated business intelligence reporting from DOMO to Snowflake and Tableau
- Used SQL to extract and analyze operational data to support strategic decision making
Operations Manager
Utah Community Credit Union
Vineyard, USA
05.2023 - 11.2024
- Managed daily operations of a retail banking branch while leading a team of 6 employees across member services and lending support
- Recruited, trained, and coached staff to improve performance, customer service, and operational efficiency
- Oversaw branch compliance and completed internal audits to ensure adherence to financial and regulatory standards
- Led regular team meetings and implemented accountability measures tied to performance metrics and service qualityAssisted high-value members with complex banking needs including account services and loan support
- Coordinated daily workflows and resolved operational issues to ensure smooth branch performance
Member Service Representative
Utah Community Credit Union
Orem, USA
11.2021 - 05.2023
- Opened and managed multiple types of member accounts
- Guided members through loan applications and financial services, ensuring clarity and satisfaction
- Provided notary services and handled daily deposits and withdrawals
Sales Representative
Vantage Marketing
Myrtle Beach, USA
05.2021 - 08.2021
- Generated $60,000+ in door-to-door sales revenue within 3 months
- Acquired new customers through direct sales and relationship building
Education
Bachelor's degree - Business and Analysis
Utah Valley University
Orem, UT05-2025
Skills
- Operations management
- Financial services operations
- Client retention
- Data analysis
- Hiring
- Process optimization
- Business intelligence
- Sales
- Team leadership
- Regional management
- KPI monitoring
Personal Information
Willing To Relocate
Timeline
Client Success Manager
Zapmoto
01.2025 - Current
Business Intelligence Analyst
Utah Community Credit Union
11.2024 - 01.2025
Operations Manager
Utah Community Credit Union
05.2023 - 11.2024
Member Service Representative
Utah Community Credit Union
11.2021 - 05.2023
Sales Representative
Vantage Marketing
05.2021 - 08.2021
Bachelor's degree - Business and Analysis
Utah Valley University