Zachary Heisler
Pasadena,Maryland
Summary
Shown skills in leadership by managing training for almost 100 employees. Demonstrated advanced computer literacy and skill by learning how to and creating systems quickly that greatly improve the stores ability to track, improve and create goals on employee abilities. Collaborated with other management from different sectors of the store.
Overview
2
2
years of professional experience
Work History
Fast Food Manager
Chick-fil-A
08.2022 - Current
- Trained new employees on company policies such as customer service.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Designed systems used to monitor employee progress, knowledge, and then set goals based on those numbers.
- Led a training team to progress staff knowledge and collaborated with other departments and management to set and achieve goals, resulting in improved customer satisfaction and increased sales.
Education
Associate of Science - Computer Science
Anne Arundel Community College
Arnold, MD12.2024
High School Diploma -
Northeast High School
Pasadena, MD06.2024
Skills
- Operations Management
- Advanced Computer Literacy
- Team Management
- Ability to program with both Java and C
- Rapidly acquired knowledge of store management
- Successfully learned how to use Google Sheets and implemented that knowledge to create systems used for training
- Handled the stress of working full time while still dual enrolled in both college and high school
- Problem-Solving
Timeline
Fast Food Manager
Chick-fil-A
08.2022 - Current
Associate of Science - Computer Science
Anne Arundel Community College
High School Diploma -
Northeast High School
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