Zachary Hess
Greenville,SC
Summary
Customer-focused professional with over 5 years of experience in delivering exceptional service and support. Proven ability to assist clients effectively while ensuring positive interactions and seamless experiences. Proficient in troubleshooting technical issues and providing clear, actionable solutions. Committed to fostering long-term relationships and achieving high levels of customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Delivery Driver
Next Phase Logistics
Greenville, SC - South Carolina
07.2024 - Current
- Navigated routes with relevant map programs and GPS systems.
- Contacted customers prior to delivery to coordinate delivery times.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Demi Chef
Biltmore Estate
Asheville, NC
09.2022 - 04.2024
- Executed over 500 Forbes 4-Star banquet events while supervising teams of 8+ people in a high-paced, collaborative, and exacting environment
- Assisted in developing and executing a 5-course menu for the Chaine des Rotisseurs
- Assisted in streamlining all banquet services and over 10 different menus
- Oversaw subordinates with food production and handling and vessel sanitation, offering assistance with tasks during busy periods.
- Assisted with interviewing, hiring and training kitchen personnel.
Education
CompTIA Security+ - Information Technology
Springboard
Online12-2024
Skills
- Time management
- Multitasking and organization
- Verbal and written communication
- Purchasing
- Problem-solving
- Hospitality service expertise
- Team collaboration
Accomplishments
- Supervisor of the Quarter Spring 2024
Certification
- CompTIA Security+
- ServSafe Manager
Languages
Spanish
Professional
References
References available upon request.
Timeline
Delivery Driver
Next Phase Logistics
07.2024 - Current
Demi Chef
Biltmore Estate
09.2022 - 04.2024
- CompTIA Security+
- ServSafe Manager
CompTIA Security+ - Information Technology
Springboard
Similar Profiles
Xavier JonesXavier Jones
Amazon Delivery Driver at Next Phase Logistics-Greenville, SCAmazon Delivery Driver at Next Phase Logistics-Greenville, SC
Charles GreenCharles Green
Protection and Control Technician at Phase to PhaseProtection and Control Technician at Phase to Phase
Tracy BoozerTracy Boozer
Small Business Owner at Phase 2 Phase Construction LLCSmall Business Owner at Phase 2 Phase Construction LLC