Zachary Hickman
Watseka,IL
Summary
Results-driven professional with expertise in customer service and training, focused on optimizing shipping operations and mentoring staff. Proven ability to enhance efficiency in receiving, moving, and stocking merchandise, with a strong understanding of grocery stocking procedures. Experienced in golf equipment, technique, and instruction, capable of lifting up to 75 pounds and planning efficient shipping routes. Skilled in selecting effective shipping methods while building productive relationships with carriers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Shipper
Berkots Super Food
Watseka, Illinois
11.2023 - Current
- Inspected incoming and outgoing shipments for accuracy and quality.
- Packed and shipped orders accurately and efficiently.
- Packaged products for shipment using appropriate materials and techniques.
- Collaborated with team members to streamline shipping processes, enhancing overall workflow.
- Trained new employees on safety protocols and shipping procedures to ensure compliance and efficiency.
- Organized stockroom layout to maximize space, facilitating quicker access to frequently shipped items.
Head Lifeguard
Milford Park and Pools
Milford, IL
05.2019 - 08.2024
- Responded swiftly to emergencies, delivering first aid and assistance to ensure patron safety.
- Monitored pool areas for hazards and upheld cleanliness standards to promote a safe environment.
- Communicated safety rules and guidelines to patrons effectively and clearly.
- Supervised team of lifeguards, guiding and instructing to maintain strict adherence to safety regulations.
- Trained new hires on safety protocols, procedures, and customer service standards.
- Collaborated with management to enhance safety measures and improve operations.
Education
Bachelor of Arts - Human Communications
Governors State University
Park Forest, IL05-2026
Associate of Arts - Human Communications
Kankakee Community College
Kankakee, IL05-2024
Skills
- Customer service
- Inventory management
- Technical support
- Equipment maintenance
- Problem solving
- Training and development
- Sales techniques
- Team collaboration
Certification
Basic Life Support certification
Accomplishments
2024-2026 Starting 5 on Golf Team- Governors State University
Timeline
Warehouse Shipper
Berkots Super Food
11.2023 - Current
Head Lifeguard
Milford Park and Pools
05.2019 - 08.2024
Bachelor of Arts - Human Communications
Governors State University
Associate of Arts - Human Communications
Kankakee Community College