Zachary Jackson
Dallas
Summary
Detail-oriented and results-driven professional with over six years of experience in audit coordination, project management, risk mitigation, and IT operations within the financial services and logistics sectors. Proven track record of improving audit readiness, enhancing cross-functional collaboration, and driving key deliverables to completion. Recognized for strong communication skills, technical proficiency, and a proactive approach to streamlining workflows, and supporting enterprise-level initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr Business Control Specialist
Bank of America
08.2023 - Current
- Support the Global Fulfillment & Servicing Audit prep by proactively testing Strategy & Transformation processes and identifying risk mitigation opportunities.
- Conduct LRR mapping and Single Admin analysis, reviewing evidence and documentation to support audit readiness.
- Act as the Engagement Coordinator (Primary Point of Contact) between audit teams and line of business (LOB) stakeholders to ensure alignment on scope, expectations, and timelines.
- Lead end-to-end audit engagement activities: scheduling, organizing key meetings, and tracking deliverables to ensure timely execution.
- Create SharePoint communication workspaces to enhance transparency and facilitate collaboration across audit teams.
- Streamline communications and remove dependencies to mitigate conflicts and drive audit-related initiatives within tight timelines.
- Oversee audit request tracking, verify deliverable completion, and enforce accountability across LOB teams.
Process Disruption Team Member
Bank of America
07.2023 - 08.2023
- Participated in annual GRRP review of enablers (Personnel, Applications, Real Estate, Vendors) to validate use of Preferred Service Providers (PSPs).
- Identified non-PSP contracts and escalated risk to LOB and Application Owners.
- Reviewed vendor-supported applications to determine compliance with PSP standards and Material Legal Entity (MLE) classifications.
- Utilized the SPIDER platform to determine ownership, validity, and PSP status of vendor relationships.
- Collaborated with Global Risk and Control to authorize proxy approval for MLE assignments.
- Contributed to Process Disruption team by monitoring technology dashboards to assess impact on LOB-leveraged applications.
- Represented the LOB on Business Bridge line triage calls and created executive-level communications for FLU awareness of disruptions.
Program Management Office (PMO) Member
Bank of America
Addison
07.2021 - 07.2022
- Partnered with PMs and developers to ensure projects adhered to PMO standards and governance controls.
- Led project reviews and daily SWAT calls with peers to review metrics and guide project approvals.
- Managed change requests through the SharePoint and PPRT process, maintaining alignment between Finance, PMO, and approvers.
- Ensured timely project approvals by reviewing financials and tracking change status across over 200 change control items (2021–2022).
- Worked with GRM and Change Executives to support non-material and ECM exemption requests.
- Provided input for risk assessments and strategic deployment plans.
- Supported QA initiatives, helping improve team’s QA pass rate by 95% by identifying root causes and suggesting process refinements.
Check Operations Team Member
Bank of America
Dallas
02.2020 - 06.2021
- Analyzed RCCA logs and presented actionable insights to leadership explaining drivers of aging inventory and resolution bottlenecks.
- Created visual dashboards to illustrate production impact metrics and trends across departments.
- Led RCA investigations for misposted transactions, identifying errors and recommending proper adjustments.
- Conducted E&O error root cause analysis and performed skills matrix assessments to evaluate function-level confidence across teams.
- Provided detailed reporting for DOA annual reviews and business line readiness.
Business Information Security Officer (BISO)
Bank of America
Addison
05.2019 - 08.2019
- Assisted in developing enterprise-wide governance frameworks for security compliance and risk protocols.
- Collaborated with engineers and project managers to scope and test security programs aligned with business needs.
- Supported the CISO team in preparing materials that contributed to a 2nd-place finish for an enterprise-wide cybersecurity competition.
- Partnered with senior leaders to present findings on system vulnerabilities and propose solutions for mitigation.
Technology Support Group (TSG) Intern
UPS Corporate Headquarters
Atlanta
05.2017 - 09.2017
- Completed over 150 support tickets related to the PC lifecycle process for laptops and desktops across corporate departments.
- Performed data transfers from legacy systems to new devices for high-level executives at UPS headquarters.
- Imaged new Dell and HP computers with standard UPS software packages for distribution to new users.
- Managed PMT tasks and logged updates in the EARS system for tracking hardware refreshes.
- Coordinated outbound shipping using PDT systems to deploy equipment to remote offices within Georgia and across the U.S.
Education
Business Administration
Texas Christian University
Fort Worth, TXBachelor of Science - Business Administration and Management
Mercer University
Macon, GAMBA - Business Administration and Management
University of West Georgia
Carrollton, GASkills
- Audit Coordination & Risk Management
- Project Oversight & Workflow Optimization
- Cross-Team Communication & Stakeholder Engagement
- SharePoint
- Data Analysis & Dashboard Reporting
- Business Continuity & Disruption Management
- process improvement
- project management
- Technical Troubleshooting
- Security Compliance & Governance Support
- quality assurance
Websites
Certification
AWS Certified Cloud Practitioner
Affiliations
- TCU Football Athlete
- Mercer University Football Athlete
Timeline
Sr Business Control Specialist
Bank of America
08.2023 - Current
Process Disruption Team Member
Bank of America
07.2023 - 08.2023
Program Management Office (PMO) Member
Bank of America
07.2021 - 07.2022
Check Operations Team Member
Bank of America
02.2020 - 06.2021
Business Information Security Officer (BISO)
Bank of America
05.2019 - 08.2019
Technology Support Group (TSG) Intern
UPS Corporate Headquarters
05.2017 - 09.2017
Business Administration
Texas Christian University
Bachelor of Science - Business Administration and Management
Mercer University
MBA - Business Administration and Management
University of West Georgia
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