Zachary Jarrard
Hawkins
Summary
Adept at enhancing technology operations and customer satisfaction, my tenure at the University of Texas at Tyler showcased my ability to resolve complex hardware/software issues and improve website functionality. Skilled in MS Office and customer support, I consistently prioritized work to reduce downtime and maintain high levels of end-user satisfaction.
Overview
13
13
years of professional experience
Work History
Technology Support Operations Assistant
University of Texas at Tyler
09.2021 - Current
- Work cooperatively with end-users to detect and resolve hardware / software issues.
- Communicate with software and hardware vendors to resolve end-user problems.
- Relocate computer hardware, peripherals, and equipment as needed.
- Maintain accurate updated records of work performed, materials used and time required to perform repairs and maintenance.
Technology Support and Website Coordinator
University of Texas at Tyler
05.2019 - 09.2021
- Enhanced website user experience by implementing responsive design and optimizing navigation.
- Installing, maintaining, repairing and supporting computer hardware, software and peripherals
- Managed content updates for website, ensuring accuracy and relevance to target audience.
Technology Support Technician
Georgia Military College
09.2017 - 05.2019
- Established a strong rapport with clients, leading to high levels of customer satisfaction and repeat business.
- Collaborated with cross-functional teams to implement new technologies, improving overall productivity.
- Coordinated efforts with vendors for timely delivery of replacement parts or services, minimizing disruption to end users'' work routines.
- Reduced downtime by proactively identifying potential issues and implementing preventive measures.
Computer Operator
Comptech Computer Technology, Inc.
07.2016 - 09.2017
Computer Repair Technician
Freedom PC's
05.2013 - 06.2016
Computer Repair Technician
Dynamic Technology Services
05.2012 - 05.2013
Education
Bachelor of Science - Computer Science
Georgia College And State University
Milledgeville, GA05-2012
Associate of Science - Computer Science
Middle Georgia College
Cochran, GA05-2010
High School Diploma -
West Laurens High School
Dublin, GA05-2009
Skills
- Positive attitude
- Attention to detail
- Customer support
- MS office
- Work Planning and Prioritization
- Ticketing system proficiency
- Help desk experience
Eagle Scout
Boy Scouts of America
Timeline
Technology Support Operations Assistant
University of Texas at Tyler
09.2021 - Current
Technology Support and Website Coordinator
University of Texas at Tyler
05.2019 - 09.2021
Technology Support Technician
Georgia Military College
09.2017 - 05.2019
Computer Operator
Comptech Computer Technology, Inc.
07.2016 - 09.2017
Computer Repair Technician
Freedom PC's
05.2013 - 06.2016
Computer Repair Technician
Dynamic Technology Services
05.2012 - 05.2013
Bachelor of Science - Computer Science
Georgia College And State University
Associate of Science - Computer Science
Middle Georgia College
High School Diploma -
West Laurens High School
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