Zachary Johnston
Dollar Tree — Distribution Center
Warrensburg,MO
11
years of professional experience
Results-driven Operations Leader with over 10 years of experience in high-volume distribution and retail management. Skilled in leading teams, enhancing productivity, optimizing labor, and implementing data-driven improvements. Expertise in staffing, performance management, and cross-functional leadership, with a strong focus on developing talent and driving operational excellence.
Work History
Department Manager — Shipping / Order Selection
2 Years 6 Months- Lead Shipping and Order Selection operations while managing 25–35 associates and balancing productivity, labor utilization, quality, equipment capacity, and overall building flow.
- Sustained 265+ CPH in Order Selection against a 225–245 goal range and maintained the highest departmental CPH in the building for 12 consecutive months.
- Developed reporting tools to track recirculation by associate and batch and compare credited cases in Blue Yonder against cases assigned through Intelligrated, enabling targeted coaching and improved performance visibility.
- Created unified, real-time Mod Balance accessible across all four shifts through Microsoft Teams, enhancing operational visibility and streamlining information sharing.
- Optimized labor by reducing office staffing from two clerks to one and leveraging indirect roles, such as Merge Operators and Jackpot associates, for direct production tasks.
- Redesigned the Notstage process using Microsoft Access, consolidating multiple Excel files, macros, and manual functions into a simplified workflow that reduced processing time by approximately 50%.
- Collaborated with associates, clerks, merge operators, maintenance, and leadership to identify operational barriers and implement cross-functional solutions.
- Collaborated with associates, clerks, merge operators, maintenance, and leadership to identify operational barriers and develop cross-functional solutions.
OPD/OGP Coach
1 Year 6 Months- Achieved OPD/OGP Store of the Year in the region, including under two-minute average customer wait time, second-highest sales, fourth-highest order volume, and second-highest First Time Pick rate in the market.
- Monitored and analyzed key metrics such as customer wait time, first time pick, dwell time, nil pick percentage, pick rate, total orders, and basket size to drive operational improvements.
- Managed key metrics including Customer Wait Time, First Time Pick, Dwell Time, Nil Pick Percentage, Pick Rate, Total Orders, and Basket Size.
- Enhanced workflow and space utilization by conducting continuous process evaluations and implementing targeted operational plans.
Stocking Coach / Assistant Store Manager
2 Years 7 Months- Led 1st, 2nd, and 3rd shift stocking operations with responsibility for 50+ associates, freight, in-stock performance, staffing, scheduling, and leadership development.
- Cultivated positive, accountable culture in high-turnover environment through servant-leadership approach, enhancing associate engagement and developing future leaders.
- Coordinated operations across stocking, fresh, digital/opd, front end, and salesfloor as primary management presence, ensuring seamless collaboration and operational efficiency.
- Assisted another location with leadership development and operational improvement after the Market Manager selected me.
- Led major remodel and implementation of area's first Micro-Fulfillment Center (MFC), integrating distribution-center-style automation into retail operations.
CAP 2 Supervisor
2 Years 5 Months- Supervised 20+ associates in unloading, sorting, and stocking freight to ensure timely merchandise availability.
- Prioritized labor and workload based on staffing levels and store needs to enhance operational efficiency.
- Improved shift-to-shift execution through stronger planning, communication, and handoff processes.
- Enhanced shift-to-shift execution through improved planning, communication, and handoff processes.
Customer Service Manager
1 Year- Oversaw front end operations and 30+ associates, ensuring seamless service delivery across cashiers, customer service desk, cart pushers, people greeters, and maintenance.
- Coordinated staffing, coverage, breaks, and lunches, making real-time labor adjustments to align with customer flow and business needs.
- Honed conflict-resolution skills by balancing customer satisfaction with company policy and operational requirements.
Customer Service Desk Associate / Cashier
1 Year- Advanced from Cashier to Customer Service Desk Associate within six months, demonstrating adaptability and commitment to customer service excellence.
- Resolved escalated customer concerns, enforced return policies, and maintained compliance with requirements governing controlled and age-restricted products.
- Resolved escalated customer concerns and enforced return policies while ensuring compliance with regulations for controlled and age-restricted products, enhancing customer trust and satisfaction.
Education
Bachelor of Science - Biology
Skills
Distribution Center Operations
Operations Leadership
Productivity Management
Labor Optimization
Staffing & Scheduling
Inventory Management
Process Improvement
Staffing management
Performance Management
Operational Metrics
Team Development
SELECTED ACHIEVEMENTS
265+ CPH sustained against a 225–245 goal range., 50% reduction in Notstage processing time through process redesign., Periodically reduced clerical staffing by 50% through workflow and labor optimization., Highest Order Selection CPH in the building for 12 consecutive months., OPD/OGP Store of the Year in the Walmart region., Under 2-minute average customer wait time in a 60+ associate digital operation., Successfully supported implementation of a Micro-Fulfillment Center., Progressive leadership experience managing teams of 20–60+ associates.
Timeline
Department Manager — Shipping / Order Selection
Dollar Tree — Distribution Center
02.2024 - CurrentRead More
OPD/OGP Coach
Walmart
06.2022 - 12.2023Read More
Stocking Coach / Assistant Store Manager
Walmart
11.2019 - 06.2022Read More
CAP 2 Supervisor
Walmart
06.2017 - 11.2019Read More
Customer Service Manager
Walmart
06.2016 - 06.2017Read More
Customer Service Desk Associate / Cashier
Walmart
06.2015 - 06.2016Read More
The University of Central Missouri
Bachelor of Science from Biology
Read More