Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZACHARY JONES

WAKE FOREST,NC

Summary

Driven and adaptable, I excelled at Sam's Club by enhancing store efficiency and customer satisfaction through expert stockroom maintenance and outstanding customer service. Leveraging skills in warehouse operations and effective communication, I significantly contributed to a well-organized, safe shopping environment. My proactive approach and eagerness to learn, including pursuing forklift certification, underscore my commitment to continuous improvement and teamwork.

Knowledgeable associate with strong background in maintaining efficient stock levels and organizing inventory. Successfully supported retail operations by ensuring timely restocking of shelves and neat presentation of products. Demonstrated reliability and attention to detail in stock management and collaboration with team members.

Overview

5
5
years of professional experience

Work History

Stocker

Sam's Club
02.2024 - Current
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Aided in training new team members on best practices for stocking procedures and inventory management systems.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked shelves to match planogram images and instructions.
  • Interacted with guests in friendly and knowledgeable way.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Moved merchandise using pallet jacks and hand trucks.
  • Taking lessons on becoming forklift certified.

Store Associate

Wegmans Supermarket
02.2021 - 12.2023
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
  • Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
  • Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
  • Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
  • Improved sales performance by actively engaging with customers on the floor, understanding their needs, and recommending suitable products.
  • Contributed to visual merchandising efforts by creating eye-catching displays that attracted customers and promoted sales growth.
  • Operated hand tools and machines to clean and maintain workplace cleanliness.

Dishwasher

Wegmans Supermarket
08.2020 - 02.2021
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
  • Reduced dish breakage by carefully handling delicate items during the washing process.

Education

No Degree - Psychology

University of North Carolina At Greensboro
Greensboro, NC

Associate of Applied Science - Hospitality Management

Wake Technical Community College
Raleigh, NC

Skills

  • Open to Learning Opportunities
  • Constructive Mindset
  • Paperwork completion
  • Equipment operation
  • Customer service
  • Physical Endurance
  • Cleaning procedures
  • Effective Communication
  • Product organization
  • Truck unloading
  • Stockroom maintenance
  • Warehouse operations

Timeline

Stocker

Sam's Club
02.2024 - Current

Store Associate

Wegmans Supermarket
02.2021 - 12.2023

Dishwasher

Wegmans Supermarket
08.2020 - 02.2021

No Degree - Psychology

University of North Carolina At Greensboro

Associate of Applied Science - Hospitality Management

Wake Technical Community College

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ZACHARY JONES