Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Zachary Joseph

Wrightstown ,NJ

Summary

Short term- To maintain a part time job and gain work experience while getting my degree. Long term- to obtain my criminal justice degree then go to law school to get my law degree. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities. Enthusiastic college student working towards advanced degree. Experience across social media, email blasts, digital marketing and public relations. Quick-learner with positive attitude ready to make immediate impact. Energetic student eager to apply knowledge of project coordination and completion to achieve company goals. Dedicated to working hard to make positive contributions. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Intern

Congressman Norcross
01.2022 - 05.2022
  • S office in Camden New Jersey for Spring, Work closely with constituents over the phone in order to soothe local issues within their own lives as well as politics
  • Create and establish relationships with local politicians and business owners
  • Office work driven area with a group of well focused individuals
  • Sorted and organized files, spreadsheets and reports.
  • Analyzed problems, identified solutions and made decisions.
  • Delivered clerical support by handling range of routine and special requirements.
  • Answered incoming telephone calls, took down messages and provided information.
  • Upheld office schedule and calendar to coordinate workflow and meetings.

Wawa customer associate

Wawa
08.2017 - 08.2021
  • Maintaining a healthy clean environment for both employees and customers
  • Meeting and exceeding employers expectations
  • Abiding by sanitation and cleanliness regulations
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Processed purchases and handled payment transactions using POS system.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Analyzed customer research to develop product and service recommendations and pitch to management.
  • Led efforts to pursue creative methods to gather and interpret customer perspectives, partnering with senior management in product, strategy and IT initiatives.
  • Created, articulated and championed vision and standards for user experience.
  • Listened to customers in actively to assess issues and provide accurate information.

Education

Graduate -

Northern Burlington Regional Highschool, Rutgers University

8-10) with computers Microsoft Dell Apple etc. CPR/AED certified - undefined

Bachelor of Science - Criminal Justice

Rutgers University Camden
09.2019 - 05.2023

Skills

Operations support

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Timeline

Intern

Congressman Norcross
01.2022 - 05.2022

Bachelor of Science - Criminal Justice

Rutgers University Camden
09.2019 - 05.2023

Wawa customer associate

Wawa
08.2017 - 08.2021

Graduate -

Northern Burlington Regional Highschool, Rutgers University

8-10) with computers Microsoft Dell Apple etc. CPR/AED certified - undefined

Zachary Joseph