Zachary Katz
Palmdale,California
Summary
Confident and dedicated student and employee. My education is always a priority and taking on skills such as perseverance and determination allows me to overcome any obstacle that are placed in my way. I have good communication skills that allow me to communicate with patients and customers with upmost efficiency. Because of my problem solving skills, I am able to quickly pin-point what is causing a problem and figure out the fastest way to fix it. I also know how to be a leader and a follower, which allows me to work with a team in an organized and logical manner.
Overview
6
6
years of professional experience
Work History
Cashier/Customer Service Associate Team Leader
Uptown Cheapskate
Lancaster, CA
01.2022 - Current
- Operate cash register for cash, check and credit card transactions.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Receptionist/Salesperson
Vision Centre Of Victor Valley
Victorville, CA
05.2019 - 08.2021
- Worked the front desk and would call to inform patients of upcoming appointments as well as took care of all business transactions (billing insurances).
- Performed pre-tests to receive approximate eye and sight readings, which would allow the optometrist to work at a more efficient pace.
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Server/Caregiver
Rancho Village Retirement Home
Palmdale, California
01.2016 - 07.2017
- Worked as a server for breakfast, lunch, and dinner where each retiree would receive a full course meal with great service.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Receptionist Assistant/Medical Scribe
All Care Foot Center
Palmdale, California
06.2015 - 08.2017
- Maintained order and cleanliness of reception area.
- Helped to scribe for Dr. Katz, allowing each patient visit to move at a more efficient speed.
- Managed multi-line telephone system and greeted claimants during office visits.
- Organized hard copy filing systems for easy retrieval of documents and patient information.
- Confirmed appointments, communicated with clients and updated client records.
Education
High School Diploma -
Paraclete Highschool
Palmdale, CA06.2017
Pre-med/ Biological Sciences
Buena Vista University
Storm Lake, IA05.2018
Bachelor of Science - Pre-med/Biological Sciences
California Lutheran University
Thousand Oaks, CA12.2021
Skills
- Good communication skills with customers, patients, co-workers, and managers/owners
- Leadership skills that allow me to be efficient at employee training and supervision
- Problem solving
- Using critical thinking skills to be structured with time management
- Good at working within a team or leading a team
- Flexible, Punctual, and Dependable
- Attention to detail
- Empathy
- Active listener
- Positive and logical work ethic
- Good with numbers and math
Timeline
Cashier/Customer Service Associate Team Leader
Uptown Cheapskate
01.2022 - Current
Receptionist/Salesperson
Vision Centre Of Victor Valley
05.2019 - 08.2021
Server/Caregiver
Rancho Village Retirement Home
01.2016 - 07.2017
Receptionist Assistant/Medical Scribe
All Care Foot Center
06.2015 - 08.2017
High School Diploma -
Paraclete Highschool
Pre-med/ Biological Sciences
Buena Vista University
Bachelor of Science - Pre-med/Biological Sciences
California Lutheran University
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