Zachary Keeley
Oklahoma City
Summary
Dynamic business professional with expertise in customer relationship building, workflow optimization, and data analysis. Proven track record in enhancing service delivery and client retention through strategic initiatives. Utilizing effective communication and team-building to promote a positive culture.
Overview
10
10
years of professional experience
Work History
Client Solutions Partner
Paycom
Oklahoma City, OK
08.2020 - Current
- Developed strategic initiatives to optimize payroll processing, increasing efficiency for clients and internal teams.
- Spearheaded product enhancement discussions, driving innovation in service offerings based on client feedback and market trends.
- Analyzed customer data to identify trends, informing decisions that improved service delivery and client retention rates.
- Implemented training programs for new software tools, enhancing team competency and reducing onboarding time for new hires.
- Leveraged technological tools for efficient case management, organization, and enhanced client communication.
Restaurant Manager
Swadley's BBQ
Oklahoma City, OK
06.2016 - 08.2020
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Managed staff schedules, optimizing workforce efficiency and coverage during peak hours.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Led initiatives to enhance guest experience, resulting in improved customer loyalty and retention rates.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
Bachelor of Science -
University of Central Oklahoma
Edmond, OK05-2019
Skills
- Customer relationship building
- Performance analysis
- Stakeholder engagement
- Human resources management
- Workflow optimization
- Data analysis
Timeline
Client Solutions Partner
Paycom
08.2020 - Current
Restaurant Manager
Swadley's BBQ
06.2016 - 08.2020
Bachelor of Science -
University of Central Oklahoma