Zachary Koch
Flanders,New Jersey
Summary
Dedicated customer service professional with ten years of experience in high-volume environments, consistently delivering exceptional guest and client experiences. Proven ability to multitask and adapt quickly to dynamic situations, ensuring every customer feels valued and well cared for. Core competencies include conflict resolution, communication, and team collaboration. Aiming to leverage expertise to enhance customer satisfaction in a challenging new role.
Overview
7
7
years of professional experience
Work History
Personal Trainer
Lifetime Athletic Club
Florham Park, NJ
11.2022 - Current
- Observed participants during classes, watching for issues and incorrect techniques.
- Tailor-made, custom workout routines based on clients' limitations and goals.
- Provided Lifetime Athletics' own Dynamic Stretch Program to clients and members alike to increase flexibility and range of motion post workout.
Personal Trainer
Crunch Fitness
Hoboken, NJ
10.2020 - 10.2022
- Built and established lasting relationships using encouragement and personal support.
- Provided instructions in proper form, technique, and safety when performing exercises.
- offered wide ranges in exercise styles for clients including weight training, HIIT sessions, and one-on-one kickboxing session.
Server
Longhorn Steakhouse
Flanders, NJ
06.2019 - 03.2020
- Explained menu items, describing ingredients and cooking methods upon request.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server and Bartender
Blackhorse Tavern and Pub
Mendham, NJ
09.2017 - 05.2019
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Greeted customers and provided excellent customer service.
- Effectively multitasked within fast-paced environment.
- Planned and coordinated special events to boost customer numbers and profits.
Education
Certificate - Certified Personal Trainer Program
National Academy of Sports Medicine
Associate of Science - Liberal Arts And Sciences
County College of Morris
Randolph Township, NJ12-2020
Skills
- Effective guest engagement
- Team member support
- Hospitality service expertise
- Food sales and promotion
- Multitasking and organization
- Positive guest interactions
- Exceptional customer service
Timeline
Personal Trainer
Lifetime Athletic Club
11.2022 - Current
Personal Trainer
Crunch Fitness
10.2020 - 10.2022
Server
Longhorn Steakhouse
06.2019 - 03.2020
Server and Bartender
Blackhorse Tavern and Pub
09.2017 - 05.2019
Certificate - Certified Personal Trainer Program
National Academy of Sports Medicine
Associate of Science - Liberal Arts And Sciences
County College of Morris
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