Summary
Overview
Work History
Education
Skills
Affiliations
Websites
References
Timeline
Zachary Krackow

Zachary Krackow

ABINGDON,VA

Summary

Dynamic leader with a proven track record at TURN5 and other leading companies, specializing in Excel and technology proficiency. Expert in driving revenue growth, achieving a 27% profit increase annually, and excelling in customer relationship management. Renowned for attention to detail and training, consistently surpassing sales targets and enhancing operational efficiency.

Overview

13
13
years of professional experience

Work History

Fitment Data Specialist/Sales Specialist

TURN5
09.2021 - 02.2025
  • Worked heavily in Excel, becoming highly proficient.
  • Developed AI tools for better speed in basic tasks.
  • Worked with manufacturers and data to confirm part fitments.
  • Worked with direct management in implementing the live chat function on the site.
  • Trained new hires in chat.
  • Develop and nurture customer relationships to drive repeat business.
  • Consistently achieve revenue targets with a 100% bonus rate
  • Embrace changes and opportunities, such as switching to live chat, to improve customer experience.
  • Exceed standards for quality assurance.
  • Evaluated new data management technologies and tools for potential adoption.
  • Reviewed and updated account information in company computer system.
  • Created automated reports from large datasets for senior management review.
  • Prepared and maintained documentation related to data management processes.
  • Reconciled data to identify anomalies.

STORE MANAGER (SM)

VERIZON (VICTRA)
Cedarbluff, USA
08.2017 - 09.2021
  • Consistently exceed daily, semi-monthly, and monthly sales targets
  • Responsible for loss prevention measures
  • Recruit and train staff to adapt to a constantly evolving business environment
  • Strengthen store reputation through effective management
  • Manage employee schedules and performance to exceed company expectations and accelerate employee career growth
  • Exceeded company goals during COVID-19 pandemic
  • Promoted to store manager position within 3 months of starting as a sales consultant
  • Promoted to manage the largest store in the district
  • Achieved a gross profit increase of $54,517 YoY in 2019
  • Achieved a gross profit increase of $18,954 YoY in 2018
  • Achieved a gross profit increase of $16,400 in Q1 YoY 2020
  • Achieved a 15% increase in gross add lines in Q1 YoY 2020

SALES AND LEASE STORE MANAGER (GM)

AARON’S
Abingdon, USA
10.2014 - 08.2017
  • Manage customer accounts to collect projected revenue for store and to facilitate customer ownership
  • Responsible for loss prevention measures
  • Facilitate and reconcile inventory on a weekly basis
  • Train employees on company culture and exceed company expectations in all aspects of growth and customer accounts
  • Manage employee schedules and performance to exceed company expectations and accelerate employee career growth
  • Quality assure all pre-leased product to maximize inventory profit
  • Manage inventory orders to meet sales demands and decrease depreciation
  • Review lease contracts with customers and follow up for product satisfaction
  • Personally authorize all returns with a mission of saving customers

SERVICE CENTER MANAGER (SCM)

VALVOLINE INSTANT OIL CHANGE (VIOC)
Berea, USA
08.2012 - 10.2014
  • Exceed company goals for car count and profit
  • Manage daily operations and supervise 4 to 6 employees
  • Responsible for product orders and loss prevention measures
  • Resolve customer complaints and claims
  • Provide training and scheduling for new and current employees
  • Implement sales plans to increase profit by 27% annually
  • Maintain a professional and clean environment for employees and customers
  • Perform vehicle maintenance, including brakes, spark plugs, oil changes, preventative maintenance, starters, alternators, and diagnostics
  • Ranked #1 out of 50 employees in sales
  • Achieved #1 store rating on SMG for customer service reviews out of 6 stores

Education

High School Diploma -

Marion Senior High School, Marion

Advanced Multimedia Applications -

A-Linwood Holton Governor’s School

Engineering Certificate -

Smyth Career and Technology Center

Skills

  • Excel Essential Certified
  • Technology Proficiency in General
  • AutoCAD Inventor
  • Chat GPT Task Programming
  • Excel Essential Certified
  • Schedule Management
  • ADP
  • P&L reading and Management
  • Indeed for Employers
  • Training
  • Attention to detail
  • Microsoft office proficiency
  • Excel Formulas
  • Hobby CNC/Laser G-Code

Affiliations

  • I started KrackenWoods as a sole proprietorship, turning my hobby into a way to fund new tools, expand my workshop, and support local schools. Leveraging my skills in CAD, 3D printing, laser engraving, and woodworking, I design and create everything in-house. With over 150 sales and a 100% satisfaction rate, KrackenWoods continues to grow, allowing me to invest in my craft while giving back to the community.
  • Drone Photography and Racing
  • Car Projects

References

References available upon request.

Timeline

Fitment Data Specialist/Sales Specialist - TURN5
09.2021 - 02.2025
STORE MANAGER (SM) - VERIZON (VICTRA)
08.2017 - 09.2021
SALES AND LEASE STORE MANAGER (GM) - AARON’S
10.2014 - 08.2017
SERVICE CENTER MANAGER (SCM) - VALVOLINE INSTANT OIL CHANGE (VIOC)
08.2012 - 10.2014
Marion Senior High School - High School Diploma,
A-Linwood Holton Governor’s School - Advanced Multimedia Applications,
Smyth Career and Technology Center - Engineering Certificate,

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