Summary
Overview
Work History
Education
Skills
Robotics
Timeline
Generic

Zachary Kubiel

Wixom,MI

Summary

Reliable Shift Leader with 3 years in the retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

5
5
years of professional experience

Work History

Traveling Shift Lead

Walgreens
02.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Maintained safe working environment by observing safety procedures, policies and regulations.

Package Handler

UPS
09.2021 - 02.2022
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.

Shift Leader

Walgreens
04.2021 - 09.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Customer Service Associate

Walgreens
12.2018 - 04.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.

Education

High School Diploma -

Stevenson High School
Livonia, MI
06.2021

Skills

  • Customs Documents
  • Package Loading
  • Status Updates
  • Price Verifications
  • Technical Proficiency
  • Employee Attendance Monitoring
  • Billing Adjustments and Refunds
  • Understanding Customer Needs
  • Exceptional Communicator

Robotics

I spent 5 years on the robotics team for our middle school and high school team.  Most of my time was spent on building the framework for the robot, whether that was making out design plans for the dimensions of the robot, figuring out the what needed to be on the robot to optimize performance with the space we had to work with, and cutting the parts to the specified size for the deferent parts of the robot.  I also spent time in the electrical room as my secondary work area learning how to crimp wires, connect 2 wires together whether with soldering or with heat shrink, and also a basic knowledge of both hand tools and battery operated tools.

Timeline

Traveling Shift Lead

Walgreens
02.2022 - Current

Package Handler

UPS
09.2021 - 02.2022

Shift Leader

Walgreens
04.2021 - 09.2021

Customer Service Associate

Walgreens
12.2018 - 04.2021

High School Diploma -

Stevenson High School

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Zachary Kubiel