Zachary LaForest
Walmart
Southgate,MI
1
Certification
5
years of professional experience
Experienced retail team lead with a strong focus on customer service, coaching, and performance improvement. Proven success improving sales from -2.8 to +7.1, supporting $4.2 million in revenue, and driving stronger safety and inventory execution.
Work History
Home Team Lead
9 Months- Trained associates on Walmart procedures, safety standards, and task expectations.
- Directed daily associate coverage to maintain smooth department operations and customer service.
- Owned sales performance improvement across the department from -2.8 to +7.1, contributing $4.2 million in revenue.
- Recognized as Topstock Champion and RFID Champion; delivered process training to peers to support consistent RFID and inventory execution.
- also helped contribute to highest improved Store safety in the region out of 93 stores
- Handled customer complaints and questions to maintain customer satisfaction.
Stocking 2 TA
1 Year 5 Months- Owned process changes to achieve the lowest unload time in market.
- Guided associates through policy, safety, and process requirements during practice exercises.
- Assisted instructors with onboarding content, demonstrations, and hands-on learning activities.
- Built strong team partnerships through clear communication and consistent collaboration.
Head Flag Football Ref
3 Years 7 Months- Demonstrated self-motivation by independently managing tasks and responsibilities.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed scheduling activities to ensure timely coordination of upcoming tasks and meetings.
- Managed coaching staff and handled parent complaints with professionalism.
- Worked well in a team setting, providing support and guidance.
Team Member
3 Months- Greeted customers, resolved questions, and delivered friendly service during busy shifts.
- Operated POS system to process carryout, pickup, and delivery orders efficiently.
- Prepared pizza orders accurately while following Little Caesars recipes and quality standards.
- Maintained clean workstations, equipment, and dining areas to support food safety compliance.
- Managed cash drop handling with Brinks transportation service.
Education
High School Diploma
Skills
Performance improvement
Team development
Attention to detail
Sales performance
Customer focus
Sales analysis
Conflict resolution
Accomplishments
- Supervised team of 18 staff members at Walmart.
- Supervised team of 10 staff members at NFL Flag Football.
Certification
- Sit down forklift.
- Pallet stacker.
- Electric pallet jack.
- Scissor lift.
Timeline
Home Team Lead
Walmart
01.2026 - CurrentRead More
Stocking 2 TA
Walmart
08.2024 - 01.2026Read More
Team Member
Little Caesars
05.2024 - 08.2024Read More
Head Flag Football Ref
NFL Flag Football
03.2022 - 10.2025Read More
Homeschool
High School Diploma
Read More