Zachary LaRusso
Norwalk,CT
Summary
Proven track record in enhancing customer loyalty and entering and processing data, as demonstrated at Tuff Lawn Lawn Service. Skilled in data entry and customer service, adept at transforming customer complaints into repeat business. Developed an efficient filing system, significantly improving records retrieval at Copps Hill Family Medicine. Highly adaptable, and striving to produce error free results. Excel in computer proficiency and active listening, ensuring accuracy and efficiency in all tasks. Always wanting and eager to learn and looking to grow my knowledge in other areas of businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Tuff Lawn Lawn Service
07.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Completed data entry tasks with accuracy and efficiency.
Records Clerk
Copps Hill Family Medicine
11.2018 - 07.2019
- Generated reports from database systems to track records.
- Enhanced customer service by providing prompt and accurate records retrieval upon request.
- Updated records with new information.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Followed confidentially regulations to maintain privacy.
- Developed efficient filing system to retrieve records quickly.
Camp Counselor
City of Norwalk
07.2016 - 08.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Front Desk
The Batter's Box Academy and Sports Complex
09.2015 - 03.2016
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
Education
Bachelor of Arts - Business Administration
University of Connecticut- Stamford Campus
Stamford05.2018
Skills
Data Entry
Customer Service
Computer Proficiency
Microsoft PowerPoint
Active Listening
Microsoft Excel
Data Collection
Timeline
Customer Service Representative
Tuff Lawn Lawn Service
07.2019 - Current
Records Clerk
Copps Hill Family Medicine
11.2018 - 07.2019
Camp Counselor
City of Norwalk
07.2016 - 08.2018
Front Desk
The Batter's Box Academy and Sports Complex
09.2015 - 03.2016
Bachelor of Arts - Business Administration
University of Connecticut- Stamford Campus
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