Zachary Lattanzio
Oviedo,FL
Summary
Dynamic Technical Support & Deployment Engineer with extensive experience at 4C Strategies, excelling in B2B SaaS deployment and SQL database management. Proven ability to enhance client satisfaction through effective onboarding and technical documentation. Strong leadership skills foster collaboration and drive project success in high-pressure environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Support & Deployment Engineer
4C Strategies
Stockholm, Sweden
06.2022 - 11.2026
- Managed SQL databases and deployed cloud-based SaaS environments, enhancing high performance for enterprise clients.
- Coordinated system deployments and configurations, improving customer environments for seamless integration.
- Provided tier 2/3 technical support for mission-critical software systems, resolving complex issues to minimize downtime.
- Led customer onboarding to ensure high satisfaction and successful adoption.
- Developed and maintained technical documentation and user training materials, enhancing user experience and support efficiency.
Senior Test Engineer
Engenium Staffing
Orlando, FL
08.2020 - 03.2022
- Investigated bugs, reproduced defects, and documented issues in database, improving future troubleshooting processes.
- Led bug triage meetings to prioritize and expedite issue resolution.
- Collaborated with cross-functional teams to identify testing requirements.
- Documented test results and communicated findings to stakeholders, ensuring clarity and alignment on testing outcomes.
- Trained junior engineers on best testing practices and methodologies, boosting team competency and knowledge transfer.
Senior Systems Test Engineer SME
Simsoft Training Systems
Orlando, FL
04.2018 - 08.2020
- Led daily testing and software validation, ensuring reliability of government simulation platforms.
- Executed functional, performance, stress, and regression tests, confirming system performance standards.
- Delivered technical and operational support, enhancing system reliability.
- Conducted training sessions for junior staff, enhancing team's proficiency in testing processes.
- Conducted on-site client support, including OCONUS travel and deployment support.
Test Engineer II SME
Applied Visual Technology
Orlando, FL
12.2016 - 04.2018
- Advised senior leadership on opportunities and challenges, enhancing decision-making processes.
- Supported live test events and technical reviews, contributing to system stability and performance.
- Documented and tested new software baselines for simulation exercises.
- Created training materials for new staff, facilitating knowledge transfer in specialized subject areas.
Test Engineer II
Cole Engineering Services
Orlando, FL
11.2011 - 12.2016
- Developed VBS3 scenarios for combat/logistics simulation, improving realism and effectiveness of operational training.
- Configured and installed testing environments, including video walls and server racks, to ensure seamless operation during critical missions.
- Trained new users and facilitated integration events with multi-system networks, enhancing user proficiency and system interoperability.
- Conducted briefings for VIP clients and military exercises, ensuring clear communication and understanding of objectives.
Subject Matter Expert
Dynamics Research Corporation
Orlando, FL
12.2010 - 11.2011
- Provided expertise in simulation systems, improving training and development environments.
- Developed simulation training for robot operators, enabling replication of real-world robotics functions.
- Achieved certification as SUGV robot operator, contributing to elevated operational standards.
Enlisted Infantryman
U.S. Army
- Adapted strategies in rapidly changing tactical situations to meet mission objectives under pressure.
- Trained new soldiers in combat techniques and safety protocols, improving overall unit readiness and effectiveness.
- Developed leadership and problem-solving skills through managing teams in high-pressure environments.
- Executed driving and maneuvering of M2 Bradley vehicles and SUGV robots to optimize training exercises.
Skills
- SaaS deployment
- SaaS solutions expertise
- Technical troubleshooting
- Software testing and quality assurance
- SQL and database management
- Cloud infrastructure management
- Agile project management
- Jira workflow management
- Version control with Git
- Linux operating system proficiency
- Windows operating system proficiency
- Technical training delivery
- Client relationship management
- Excel spreadsheet skills
- Word processing skills
- PowerPoint presentation skills
- Captivate software proficiency
Certification
- United States Army Certified SUGV Robot Operator
- M2 Bradley Gunner and Driver
- Advanced VBS3 Scripting
References
Available upon request.
Timeline
Technical Support & Deployment Engineer
4C Strategies
06.2022 - 11.2026
Senior Test Engineer
Engenium Staffing
08.2020 - 03.2022
Senior Systems Test Engineer SME
Simsoft Training Systems
04.2018 - 08.2020
Test Engineer II SME
Applied Visual Technology
12.2016 - 04.2018
Test Engineer II
Cole Engineering Services
11.2011 - 12.2016
Subject Matter Expert
Dynamics Research Corporation
12.2010 - 11.2011
Enlisted Infantryman
U.S. Army