Zachary Leavitt
Cohoes,USA
Summary
Analytical Thinker who enjoys problem solving and can always find creative and efficient solutions. Handles fast paced environments and high stress situations including employee conflict and ensuring customer satisfaction. As a Store Manager and Amusements Manager I handled numerous aspects of operation including scheduling, product ordering, procedures and quality, and cleanliness.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Amusement Manager
Sparetime Entertainment
Clifton Park, NY
10.2022 - Current
- In charge of all aspects of the Amusements section of our center. Including the Laser Tag arena, Redemption Center, and all 70+ Arcade Machines
- Managed staffing and scheduling of employees for all aspects
- Trained personnel on maintenance and fixing machinery - from replacing mechanical parts to analyzing circuitry and diagnosing issues
- Kept inventory on all stock of crane and redemption merchandise
- Maintained the Redemption Store with popular and trending prizes and keeping the appearance looking as organized and eye catching as possible
- Balanced a budget and payout percentage on the grand scale of the arcade machines - made adjustments where needed
- Focused on growth of revenue by employing tactics that would increase traffic, repeat play, and drive customers sales while keeping customer satisfaction
- Regularly spoke with guests to create a fun environment. Learning from their suggestions and feedback to further elevate the guest experience
- Heavy focus on arcade machine uptime, keeping as many games operational as possible and employing tactics to fix easily broken parts and tracked common problems. Allowing me to fix most games immediately creating limited down time and consistent guest experiences.
- Created very efficient systems to keep staff busy and focused on goals such as general cleanliness, arcade machine preventative maintenance, and overall arcade image
Store Manager
McDonald's
Amsterdam, NY
05.2021 - 06.2022
- As a Store Manager I was responsible for all of the store operations.
- Labor and Scheduling for over 60 employees, while analyzing how to maximize efficiency and achieve our monthly goals. Including scheduling for regular maintenance, training, and other tasks.
- Sales and had a strong focus on building sales and maximizing profit. While following a budget for many store operation purchases I would also find ways to increase sales through numerous avenues.
- Handled numerous employee conflicts and dealt with the suspension and termination of employees for various violations.
- Had a strong focus on procedures and making sure everything met the set standards. Including food safety and quality.
- Responsible for Health and Safety Visits, Food Safety Visits from both private companies and NY state, and other corporation related visits. Achieved high marks on all of them.
- Was always attentive to customer complaints and suggestions, did everything possible to ensure customer satisfaction. For example with quality, employee friendliness, and speed.
- Always found new ways to make operations more efficient to meet our speed driven goals, for our many different avenues of customer ordering.
- Truck Product order and found the most efficient ways to store, rotate, and ensure proper inventory quantities.
- Trained a completely new staff and management team building from the ground up while doing my best to keep as many existing employees
- Worked many different hours as the store was 24 hours three days a week and worked opening at 4am to sometimes the overnight which ended at 4am.
- Consistently hit all of my monthly targets regarding Labor, Food Cost, Speed of Service, and Customer Satisfaction ratings. While also increasing revenue and decreasing costs
Software Developer
self-employed
01.2018 - 06.2022
- I am passionate about Computer Science and am mostly self taught and proficient in many programming languages.
- Education:
- Started teaching myself various programming languages from online and books when I was still in high school
- Took some intro comp-sci classes for school credit
- Started going to college at UAlbany for Computer Science, Applied Mathematics, and was going to get a minor in Physics. Due to outside circumstances I was forced to drop out my second semester.
- I am self taught on many different programming languages.
- I have created websites using HTML/CSS and developed games for those websites using Javascript.
- I learned some general C++ for Unity and some Python for automating computer tasks
- Also used C++ for programming an Arduino to control various robotic tasks. Created programming for a rover I built to drive autonomously and avoid obstacles on its own without a user.
- I have learned a lot of Java and have created various PC applications and games. I have also used Java to create Android applications along with XML. I created an Android game and published it on the Google Play Store.
McDonalds Assistant Manager
McDonald's
Rensselaer, NY
01.2020 - 05.2021
- As an Assistant Store Manager I was responsible for many of the store operations. On top of managing shifts I handled store operating tasks such as Product Order, Crew and Manager Scheduling, Procedural Training, Larger Equipment Cleaning tasks and Maintenance tasks. While also learning more of the business side of things, focusing on analyzing speed of service, sales projections and trends, labor cost and balancing, and further analyzing customer satisfaction opportunities.
- While I was the assistant at the Rensselaer location, I was often shipped off to other stores to cover store manager vacations, Covid related absences, and to offer assistance with training. In total I worked at 7 different locations.
McDonalds Shift Manager
McDonald's
Waterford, NY
10.2019 - 01.2020
- As a shift manager I was responsible for making sure all aspects of the restaurant ran accordingly during my floor. I learned multiple service tasks and was my first customer service experience. I handled the efficient and quality driven orders for every aspect of the restaurant to ensure customer satisfaction. Also handled countless customer complaints accordingly and always achieved a high customer satisfaction. I quickly excelled, became food safety certified and worked each shift making the store run as perfect as possible.
McDonalds Crew Member
McDonald's
Waterford, NY
03.2019 - 10.2019
- As a crew person I was responsible for kitchen production. Including operating fryers, grills, steamers, toasters, and other various equipment. I worked on the table making sandwiches and became extremely fast at it. I also worked the night shift as a kitchen closer responsible for all of the restaurant cleaning as well. From sweeping and mopping to handling specific equipment tasks to cleaning the grills. I quickly became a team leader and spent time teaching myself the tasks of managers and would often finish my work early to help them.
Education
High school or equivalent - Computer Science
Shaker High School
Latham, NYSkills
- Computer Science
- Communication skills
- Retail sales
- Guest services
- Supervising experience
- Staff training and development
- Performance analysis
- Time management
- Problem-solving
- Organizational skills
- Team leadership
Certification
Food Handler Certification
Timeline
Amusement Manager
Sparetime Entertainment
10.2022 - Current
Store Manager
McDonald's
05.2021 - 06.2022
McDonalds Assistant Manager
McDonald's
01.2020 - 05.2021
McDonalds Shift Manager
McDonald's
10.2019 - 01.2020
McDonalds Crew Member
McDonald's
03.2019 - 10.2019
Software Developer
self-employed
01.2018 - 06.2022
High school or equivalent - Computer Science
Shaker High School
Additional Information
Authorized to work in the US for any employer