Microsoft Server 2012
Zachary Leonard
IT Professional
Madison,WI
Summary
Self-motivated professional with ability to quickly master new technology to drive process improvements. Strong team player with excellent communication and collaborative abilities.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Client Systems Engineer
Epic
Madison, WI
07.2020 - Current
- Propose technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Provide 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Work with customers to integrate Epic's software into their existing environments.
Enrollment Solutions Consultant
Colonial Life
Columbia, SC
06.2018 - 06.2020
- Created and developed databases and solutions for effective data processing of large, complex enrollment files.
- Oversaw the implementation of Colonial Life products built on third-party vendors in order to meet Colonial Life requirements.
- Provided ad hoc reporting for various internal stakeholders using Microsoft Excel and Microsoft Access.
- Developed enrollment strategies to meet account needs that increase enrollment participation by as much as 33%.
IT Operations Support Services Intern
Blue Cross Blue Shield Of North Carolina
Winston-Salem, NC
05.2017 - 07.2017
- Provided quality review of various correspondence, configuration, and data reporting.
- Provided support of Business Analysis of various business projects involved in software enhancements, business process changes, and automation.
- Created a step-by-step excel guide that was used by multiple departments
IT Help Desk Intern
University Of South Carolina
Columbia, SC
02.2017 - 05.2017
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
Education
Bachelor of Science - Integrated Information Technology
University Of South Carolina
Columbia, SC 08.2013 - 12.2017
Skills
Troubleshooting
Programming
Problem-solving
Hardware and software installation
Data analysis
Technical Support
Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Access
Microsoft Excel
VMware Horizon Apps
Citrix XenApp
Timeline
Client Systems Engineer
Epic
07.2020 - Current
Enrollment Solutions Consultant
Colonial Life
06.2018 - 06.2020
IT Operations Support Services Intern
Blue Cross Blue Shield Of North Carolina
05.2017 - 07.2017
IT Help Desk Intern
University Of South Carolina
02.2017 - 05.2017
Bachelor of Science - Integrated Information Technology
University Of South Carolina
08.2013 - 12.2017