Microsoft Server 2012
Zachary Leonard
IT Professional
Madison,WI
Summary
Self-motivated professional with ability to quickly master new technology to drive process improvements. Strong team player with excellent communication and collaborative abilities.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Client Systems Engineer
Epic
Madison, WI
07.2020 - Current
- Propose technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Provide 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Work with customers to integrate Epic's software into their existing environments.
Enrollment Solutions Consultant
Colonial Life
Columbia, SC
06.2018 - 06.2020
- Created and developed databases and solutions for effective data processing of large, complex enrollment files.
- Oversaw the implementation of Colonial Life products built on third-party vendors in order to meet Colonial Life requirements.
- Provided ad hoc reporting for various internal stakeholders using Microsoft Excel and Microsoft Access.
- Developed enrollment strategies to meet account needs that increase enrollment participation by as much as 33%.
IT Operations Support Services Intern
Blue Cross Blue Shield Of North Carolina
Winston-Salem, NC
05.2017 - 07.2017
- Provided quality review of various correspondence, configuration, and data reporting.
- Provided support of Business Analysis of various business projects involved in software enhancements, business process changes, and automation.
- Created a step-by-step excel guide that was used by multiple departments
IT Help Desk Intern
University Of South Carolina
Columbia, SC
02.2017 - 05.2017
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
Education
Bachelor of Science - Integrated Information Technology
University Of South Carolina
Columbia, SC 08.2013 - 12.2017
Skills
Troubleshooting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Microsoft Access
Microsoft Excel
VMware Horizon Apps
Citrix XenApp
Timeline
Client Systems Engineer
Epic
07.2020 - Current
Enrollment Solutions Consultant
Colonial Life
06.2018 - 06.2020
IT Operations Support Services Intern
Blue Cross Blue Shield Of North Carolina
05.2017 - 07.2017
IT Help Desk Intern
University Of South Carolina
02.2017 - 05.2017
Bachelor of Science - Integrated Information Technology
University Of South Carolina
08.2013 - 12.2017