Summary
Overview
Work History
Education
Skills
Work Availability
Software
Timeline
GeneralManager

Zachary Leonard

IT Professional
Madison,WI

Summary

Self-motivated professional with ability to quickly master new technology to drive process improvements. Strong team player with excellent communication and collaborative abilities.

Overview

4
4
years of post-secondary education
3
3
years of professional experience

Work History

Client Systems Engineer

Epic
Madison, WI
07.2020 - Current
  • Propose technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Provide 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Work with customers to integrate Epic's software into their existing environments.

Enrollment Solutions Consultant

Colonial Life
Columbia, SC
06.2018 - 06.2020
  • Created and developed databases and solutions for effective data processing of large, complex enrollment files.
  • Oversaw the implementation of Colonial Life products built on third-party vendors in order to meet Colonial Life requirements.
  • Provided ad hoc reporting for various internal stakeholders using Microsoft Excel and Microsoft Access.
  • Developed enrollment strategies to meet account needs that increase enrollment participation by as much as 33%.

IT Operations Support Services Intern

Blue Cross Blue Shield Of North Carolina
Winston-Salem, NC
05.2017 - 07.2017
  • Provided quality review of various correspondence, configuration, and data reporting.
  • Provided support of Business Analysis of various business projects involved in software enhancements, business process changes, and automation.
  • Created a step-by-step excel guide that was used by multiple departments

IT Help Desk Intern

University Of South Carolina
Columbia, SC
02.2017 - 05.2017
  • Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.

Education

Bachelor of Science - Integrated Information Technology

University Of South Carolina
Columbia, SC
08.2013 - 12.2017

Skills

Troubleshooting

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Server 2012

Microsoft Access

Microsoft Excel

VMware Horizon Apps

Citrix XenApp

Timeline

Client Systems Engineer

Epic
07.2020 - Current

Enrollment Solutions Consultant

Colonial Life
06.2018 - 06.2020

IT Operations Support Services Intern

Blue Cross Blue Shield Of North Carolina
05.2017 - 07.2017

IT Help Desk Intern

University Of South Carolina
02.2017 - 05.2017

Bachelor of Science - Integrated Information Technology

University Of South Carolina
08.2013 - 12.2017
Zachary LeonardIT Professional