Zachary Lorenzo
Arden,NC
Summary
Talented Software Developer equipped with great coding, debugging and project management abilities. Accomplishes project goals consistently with elegant, scalable code. Works great with team members under Agile and Scrum frameworks. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Works great with team members under Agile and Scrum frameworks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
QA Engineer
Mercor
Arden, NC
08.2024 - Current
- Tested AI models on various datasets to evaluate performance and optimize results.
- Monitored production environment and identified areas for improvement in AI performance.
- Analyzed user feedback to refine existing AI solutions based on customer needs.
- Performed quantitative analysis on complex data sets to identify trends.
- Evaluated current market offerings in the field of artificial intelligence engineering.
- Followed industry innovations and emerging trends through scientific articles, conference papers or self-directed research.
- Tested, validated and reformulated models to foster accurate prediction of outcomes.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Built automated test scripts to handle repetitive software testing work using tools like Selenium
Software Developer
Jabil
Arden, NC
05.2023 - Current
- Created 8 large scale applications using HTML, CSS, JavaScript, Python, and other programming languages
- Integrated software components into 8 existing systems
- Optimized program performance by analyzing code and making changes as needed
- Designed 8 database structures to store data securely and efficiently
- Collaborated with team members to ensure successful project completion
- Wrote automated unit tests to verify the accuracy of each feature before deployment using PyTest
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications
- Developed 7 REST APIs for mobile applications
- Designed front-end and back-end solutions for test-driven development
- Designed user-friendly software interfaces to simplify overall management.
Level 2 IT Support Engineer
Jabil
Arden, NC
05.2022 - 05.2023
- Provided technical assistance to customers, colleagues and managers on a variety of IT related issues
- Maintained and monitored 3 separate network systems, including firewalls, routers, switches, storage solutions and other hardware components
- Maintained user accounts with appropriate permissions in Active Directory environment
- Performed routine maintenance tasks such as patching, software updates and security scans
- Developed 16 scripts for automation of repeated tasks using PowerShell scripting language
- Diagnosed complex technical problems and implemented solutions in a timely manner
- Monitored backups for 2 large servers to ensure successful completion of jobs
- Provided guidance on troubleshooting procedures to junior IT staff members
- Utilized ticketing software such as Service Now to collaborate with centralized corporate teams
- Resolved over 50 complex technical issues monthly, achieving a 95% customer satisfaction rating by employing expert knowledge of network troubleshooting, Active Directory administration, and desktop support.
Senior Help Desk Technician Level 2
Harrah's Cherokee Casino and Resort
Cherokee, NC
06.2021 - 05.2022
- Provided technical support to end users for hardware, software and network related issues via telephone, email and remote access
- Resolved complex problems with multiple layers of complexity by using troubleshooting methods such as root cause analysis and problem solving techniques
- Ensured that all help desk tickets received prompt responses and followed up until the issue became resolved
- Created user accounts, managed passwords, configured Outlook and Active Directory profiles and provided other assistance as needed
- Installed 800 computer systems quarterly, as well as printers, scanners, copiers and other peripherals in accordance with company standards
- Developed comprehensive documentation for processes related to system maintenance and user support
- Maintained inventory of IT equipment including 1200 computers, 200 laptops, 4 Mac systems and several servers
- Assisted customers with various types of technical issues via email, live chat and telephone
- Delivered local and remote Tier 2 IT support for hardware and software to company personnel
- Developed 8 PowerShell Scripts to increase efficiency of the Level 1 IT Team by 80% when conducting Windows Updates.
Help Desk Technician
Harrah's Cherokee Casino and Resort
Cherokee, NC
06.2019 - 06.2021
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Created an average of 10 weekly user accounts, maintained system documentation, tested and evaluated new technology
- Assisted in the rotation of 800 quarterly hardware installations and account migrations
- Performed troubleshooting to diagnose and resolve technical issues
- Ensured compliance with established standards, policies, and procedures
- Analyzed system logs to detect potential issues with computer systems
- Responded promptly to 20 daily customer inquiries via phone, email, or ticketing software (Cherwell and Service Now)
- Supported remote desktop connections for users requiring assistance offsite
- Ran diagnostic programs to resolve problems with applications or hardware devices
- Installed operating system updates as required by company policy on 1200 machines.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
true01.2027
Some College (No Degree) - Computer Science
Western Carolina University
Cullowhee, NCHigh School Diploma -
Wake Forest High School
Wake Forest, NC01.2014
Skills
- Customer Interaction
- Front End: HTML, CSS, JavaScript
- Back End: C, C, C#, Java, Python, Solidity
- Data Visualizations: Tableau, Power BI
- Operating Systems: Windows, Linux, Unix, iOS
- Expertise: Programming, Data Analysis, Project Management, Agile/Scrum, Network Systems, System Testing
Certification
Mendix Rapid Developer - 2023
Languages
English
Native/ Bilingual
Spanish
Limited
Japanese
Limited
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Served as Lead Programmer on DVS Maps and Data Tracking.
- Developed DVS Maps, resulting in a 60% increase in employee productivity.
Software
Python
Java
C / C# / C
Lua
Assembly
SQL (MSSQL and PostgresSQL)
Javascript
HTML
CSS
Solidity
Windows Batch Scripting
Powershell
Linux / Unix
Microsoft Office
Active Directory
Timeline
QA Engineer
Mercor
08.2024 - Current
Software Developer
Jabil
05.2023 - Current
Level 2 IT Support Engineer
Jabil
05.2022 - 05.2023
Senior Help Desk Technician Level 2
Harrah's Cherokee Casino and Resort
06.2021 - 05.2022
Help Desk Technician
Harrah's Cherokee Casino and Resort
06.2019 - 06.2021
Bachelor of Science - Computer Science
Southern New Hampshire University
Some College (No Degree) - Computer Science
Western Carolina University
High School Diploma -
Wake Forest High School
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