Open To Work
Zachary Lowe
Allen,TX
Work Preference
Summary
Motivated inbound sales agent with strong communication skills and a track record of enhancing customer satisfaction. Experienced in guiding customers through product choices and resolving inquiries effectively. Reliable and professional, committed to delivering exceptional service and fostering positive customer relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
iPhone Repair Technician
Fort Worth iPhone Repair
Fort Worth, USA
04.2014 - 08.2014
- Delivered Apple-level service quality by clearly communicating repairs and technical details to customers.
- Managed high-volume point-of-sale (POS) cash registers for daily transactions.
- Improved overall store customer satisfaction rates by 15%.
Bar Security
Vee Lounge
Fort Worth, USA
08.2012 - 10.2013
- Enforced venue policies through situational awareness and conflict resolution, ensuring a safe environment for patrons.
- De-escalated verbal disputes with professionalism, minimizing instances of physical intervention.
Education
Diploma -
Nolan Catholic
Fort Worth, TX05-2011
Some College (No Degree) -
Tarrant County College
Fort Worth, TXSome College (No Degree) - Environmental Earth Resources and Energy Technology & Management minor
Texas Christian University
Fort Worth, TXSkills
- Technical troubleshooting
- Data entry
- Proficient in Microsoft Office
- Problem-solving and critical thinking
- Time management
- Teamwork and collaboration
- Multichannel support
- Interpersonal communication
- Conflict resolution
Certification
Coursera, 01/01/23, 02/01/23, Completed IBM Jr. Cybersecurity Analyst course.
Timeline
iPhone Repair Technician
Fort Worth iPhone Repair
04.2014 - 08.2014
Bar Security
Vee Lounge
08.2012 - 10.2013
Diploma -
Nolan Catholic
Some College (No Degree) -
Tarrant County College
Some College (No Degree) - Environmental Earth Resources and Energy Technology & Management minor
Texas Christian University