Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Ludlam

Houston,TX

Summary

Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.

Overview

8
8
years of professional experience

Work History

IT Specialist and Sales

Asurion
06.2024 - Current
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Managed high levels of call flow and responded to technical support needs.

FMA Alliance Ltd
05.2023 - 03.2024
  • Assist employees with account lockouts
  • Work with managers in setting up for new hires
  • Answering phone calls to assist work from home users
  • Installation of new/existing security programs for users

IT Help Desk Technician

Sequium Asset Solutions
07.2022 - 01.2023
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Created user accounts and assigned permissions.

Infantryman

U.S. Marine Corps
01.2017 - 06.2018
  • Squad Leader in charge of 11 other Marines and responsible for personnel and their equipment during training exercises of different time lengths and difficulty
  • Responsible for the training and retraining of Marines that are assigned to my squad through various classes and challenges that are planned daily, weekly and monthly
  • Assigned daily tasks that are given to squad leaders are completed by the squad in both and effective and fast paced manner to provide best results
  • Learning to bring weekly reports to leadership and discuss plans moving forward through training procedures
  • Ability to make quick and thoughtful decisions in a fast manner under extreme pressure from leadership and the rest of the 11 Marines
  • Retaining information that is passed down from leadership and able to relay that information to squad in a manner that everyone will understand and be able to perform tasks

Education

Bachelors of Science - Psychology

Life University
Marietta, GA
06.2022

Arizona Christian University
05.2019

Skills

  • Windows Operating system
  • Lansweeper
  • Word
  • Excel
  • Active Directory
  • Brivo Security
  • IT troubleshooting
  • Application support
  • Application installations

Timeline

IT Specialist and Sales

Asurion
06.2024 - Current

FMA Alliance Ltd
05.2023 - 03.2024

IT Help Desk Technician

Sequium Asset Solutions
07.2022 - 01.2023

Infantryman

U.S. Marine Corps
01.2017 - 06.2018

Arizona Christian University

Bachelors of Science - Psychology

Life University

Similar Profiles

CREATE PROFILE
Zachary Ludlam