Zachary MacDonald
Windham,NH
Summary
Dependable and results-driven 20 year-old professional with a strong work ethic and a commitment to excellence. Recognized for reliability, punctuality, and consistently going above and beyond to get the job done. Skilled at managing responsibilities independently, solving problems efficiently, and maintaining a high level of professionalism. Thrives in fast-paced environments and dedicated to delivering quality results while supporting team and organizational goals.
Overview
3
3
years of professional experience
Work History
Operations Manager
Vorenza Rental Cars
Derry, New Hampshire
06.2025 - Current
- Sole on-site employee responsible for all operational, customer, fleet, and administrative functions for a 30+ vehicle, 24/7 rental business, with no additional staff or contractors, and minimal owner support.
- Independently executed the entire rental lifecycle at scale, including bookings, license verification, check-in/check-out, airport logistics, and continuous customer communication.
- Maintained uninterrupted operations while working 60–70 hour weeks, often responding to after-hours calls, emergency issues, and same-day disruptions.
- Managed high-stress customer situations, including escalations, disputes, and strict policy enforcement.
- Handled all damage claims and insurance processes end-to-end, requiring detailed documentation, estimates, follow-ups, and resolution under time constraints.
- Solely coordinated fleet maintenance and repairs, spending significant time scheduling service, sourcing parts, working with mechanics, and minimizing vehicle downtime.
- Personally handled vehicle inspections, cleaning, fueling, and readiness to keep the fleet rentable, despite constant turnaround demands.
- Managed expense tracking, receipt organization, and maintenance records, as well as investor communication and payouts.
- Continuously identified and implemented cost-saving measures and process improvements while balancing day-to-day operations and business growth.
Assistant General Manager
McDonald's Restaurant
Windham, New Hampshire
07.2023 - 06.2025
- Assisted in managing daily operations and staff scheduling.
- Trained new employees on customer service standards and procedures.
- Ensured compliance with health and safety regulations within the restaurant.
- Monitored cash handling procedures to ensure accuracy and security.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Managed daily operations of the store, including scheduling and supervising staff.
- Motivated and led team members to work together to achieve targets.
Education
High School Diploma -
Windham High School
Windham, NH06-2024
Skills
- Fleet management
- Customer relationship management
- Time management
- Problem solving
- Attention to detail
- Project management
- Systems implementation
- Operations oversight
- Professionalism and work ethic
- Dependable and responsible
Timeline
Operations Manager
Vorenza Rental Cars
06.2025 - Current
Assistant General Manager
McDonald's Restaurant
07.2023 - 06.2025
High School Diploma -
Windham High School