TYRONE G. WILLIAMS
Rowlett,TX
Summary
Accomplished Senior IT Applications Manager with a proven track record at the City of Dallas, adept in IT Applications Management and fostering robust customer service relationships. Spearheaded strategic leadership and technology management, significantly enhancing enterprise application alignment and operational efficiency. Expert in team training, leadership, and implementing IT policies, ensuring project success and optimal support.
Overview
28
28
years of professional experience
Work History
Senior IT Applications Manager
City of Dallas
Dallas, TX
01.2023 - Current
- Responsible for the supervision of multiple IT Managers that represent the Enterprise portfolio of applications within the City of Dallas
- Provide strategic leadership to Enterprise Applications team to ensure activities align with City's Key Focus Areas
- Provide training to department personnel to improve individual productivity and advance their knowledge base of the systems, thus increasing departmental productivity
- Review procedures and make recommendations for improvements where possible
- Manage all projects that have been assigned to the Enterprise Systems Portfolio to ensure applications are implemented to meet customers' business objectives
- Manage and ensure all projects and daily support activities are following ITIL standards and best practices
- Manage the developmental growth of all employees directly reporting to me
- Ensure department strategies, procedures and methodologies are used during development and installation
- Evaluate performance of direct reports utilizing an Employee Performance Plan at least twice a year
- Manage the budget of the Enterprise Systems division of Applications Development for maintenance and projects
- Manage and maintain business partner relationships to foster a positive working relationship between Information Technology and its business partners
- Manage and maintain vendor relationships and contracts to ensure that those relationships are both monitored and maintained to provide the City with optimal support to meet business partner needs
- Manage the multi-million budget of the Enterprise Applications subdivision of the IT Business Applications Management division for maintenance and projects
- Manage contracts for the Enterprise Applications subdivision of the IT Business Applications Management division
- Manage daily IT Operational activities for IT Support via ServiceNow
IT Applications Manager
City of Dallas
Dallas, TX
10.2006 - 01.2023
- Assisted in the analysis of technical specifications of newly proposed systems
- Managed all projects assigned to ensure the deployed applications and/or solutions met the business objectives of our customers
- Managed and ensured all projects and daily support activities followed ITIL standards and best practices
- Managed and maintained business partner relationships to foster a positive working relationship between Information Technology and its' business partners
- Provided training to department personnel to improve individual productivity and advance their knowledge base of the systems, thus increasing departmental productivity
- Ensured meaningful system/programming documentation was created
- Reviewed IT procedures and made recommendations for improvements where possible
- Ensured that regularly scheduled requests-daily, weekly, and monthly, were produced in a timely and accurate manner
- Supervised the employees that directly report to me
- Manage the developmental growth of all employees directly reporting to me
- Ensured department strategies, procedures and methodologies are used during development and installation
- Evaluated performance of direct reports utilizing an Employee Performance Plan at least twice a year
- Managed the multi-million budget of the Public Safety division of Applications Development for maintenance and projects
- Managed and maintained vendor relationships and contracts to ensure that those relationships were both monitored and maintained to provide the City with optimal support to meet business partner needs
Senior Programmer/Analyst /Project Manager
City of Dallas
Dallas, TX
05.1997 - 10.2006
- Lead programming teams on a project-by-project basis to develop application solutions to meet business needs
- Maintained current Police reporting systems
- Designed and developed client/server applications that provided similar functionality to replace legacy applications
- Assisted in design, population, implementation and maintenance of applications and databases which eventually replaced the mainframe that previously served as the repository all of the Dallas Police Department's legacy offense and arrest reporting data
- Responded to various requests of customers and performed necessary duties in resolving issues
Education
Bachelor of Science - Computer Information Systems
TEXAS A&M UNIVERSITY-COMMERCE
Commerce, TXSkills
- IT Applications Management
- Customer service
- IT support
- IT Policy and Procedure Implementation
- Technology Management
- Hardware and Software Troubleshooting
- Project Administration
- Team training and leadership
- Problem solving
- Incident Management
- Change Management
- Problem Management
- Customer support
References
Reference will be submitted upon request.
Timeline
Senior IT Applications Manager
City of Dallas
01.2023 - Current
IT Applications Manager
City of Dallas
10.2006 - 01.2023
Senior Programmer/Analyst /Project Manager
City of Dallas
05.1997 - 10.2006
Bachelor of Science - Computer Information Systems
TEXAS A&M UNIVERSITY-COMMERCE
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