Zachary Malinowski
Jacksonville
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
Work History
Relief manager, second shift supervisor
Waffle House
Jacksonville
2023.06 - Current
- Taking over as manager when management team needs coverage.
- Making sure everyone including myself is following all cleaning procedures and food safety protocols.
- Prepping any food items for next day of operation.
- Handling cash and swapping drawers at shift change.
- Handling customer complaints and finding a resolution to any problems that may arise.
- Submitting sales and floor counts to upper management.
General Manager
SP+ valet
Jacksonville
2022.05 - 2023.02
- Managed daily operations of valet services to ensure smooth guest experiences.
- Supervised team members to enhance service quality and efficiency.
- Coordinated scheduling for staff to meet peak service demands.
- Coordinated new options like car wash while car is with us.
- Took over shifts when no one is able to cover.
Tier 3 loan specialist
MCI
Jacksonville
2020.05 - 2021.05
- Processed loan applications and verified borrower information for accuracy.
- Evaluated credit reports to assess borrower eligibility for loan products.
- Communicated with clients to explain loan terms and conditions clearly.
3rd Shift Supervisor
Waffle House
Jacksonville
2015.05 - 2020.05
- Supervised nightly operations to ensure smooth workflow and team coordination.
- Trained staff on food safety standards and proper cooking techniques.
- Managed inventory levels and ordered supplies for timely service.
Education
Terry Parker High School
Jacksonville, FLSkills
- Food safety compliance
- Team supervision
- Scheduling coordination
- Cash handling
- De-escalation
Timeline
Relief manager, second shift supervisor
Waffle House
2023.06 - Current
General Manager
SP+ valet
2022.05 - 2023.02
Tier 3 loan specialist
MCI
2020.05 - 2021.05
3rd Shift Supervisor
Waffle House
2015.05 - 2020.05
Terry Parker High School