Zachary Margeson
CONCORD,NC
Summary
Results-oriented and customer-focused retail specialist with 3+ years of experience in the industry. Proficient in driving sales and exceeding targets through strategic merchandising, excellent customer service, and effective team management. Proven ability to analyze market trends and implement successful sales strategies to maximize revenue and improve profitability. Demonstrated expertise in building and maintaining strong customer relationships, ensuring repeat business and loyalty. Strong leadership skills, with experience in training and developing team members to deliver exceptional service and achieve operational goals. Adept at problem-solving and adapting to fast-paced environments, with a strong attention to detail.
Hardworking Automotive Technician with 2 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Automotive Technician
Hilbish Ford
01.2024 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Parts Specialist
O'Reilly Autoparts
08.2023 - 12.2023
- Prescient in accurately identifying and sourcing the correct parts and components based on customer requests and specifications
- Skilled in maintaining inventory levels and ensuring optimum stock availability to meet customer demands and minimize downtime
- Knowledgeable in maintaining and updating parts databases, including pricing information, availability, and compatibility.
- Excellent customer service skills, adept at providing product recommendations, troubleshooting technical issues, and resolving customer complaints effectively.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Issued parts to technicians to complete customers' repairs.
Customer Service Lead
Foodlion
12.2022 - 07.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Car Wash Lead
Kannapolis Autospa
07.2022 - 12.2022
- Monitored daily operations to ensure ecient workow and adherence to quality standards
- Provided exceptional customer service by addressing and resolving any issues or concerns in a timely and professional manner.
Education
Associates Degree in Heavy Duty Diesel Technology - Heavy Duty Diesel Technology
Central Piedmont Community College
Charlotte, NC05.2026
Highschool Diploma -
Mount Pleasant Highschool
Mount Pleasant, NC05.2024
Skills
- Mechanical Knowledge
- Customer Service
- Leadership
- Computer skills
- Communication
- Teamwork
- Electrical
- Automotive Knowledge
- Diesel Motor Knowledge
- Hand Tools
- Diagnosis
- General Maintenance
- Strong Work Ethic
- Changing Oil
- Valid Driver's License
- Hand and power tools
- Brake systems understanding
Certification
- Snap-on Multimeter certification
Timeline
Automotive Technician
Hilbish Ford
01.2024 - Current
Parts Specialist
O'Reilly Autoparts
08.2023 - 12.2023
Customer Service Lead
Foodlion
12.2022 - 07.2023
Car Wash Lead
Kannapolis Autospa
07.2022 - 12.2022
Associates Degree in Heavy Duty Diesel Technology - Heavy Duty Diesel Technology
Central Piedmont Community College
Highschool Diploma -
Mount Pleasant Highschool
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