Zachary Mason
Carmichael,CA
Summary
Results-driven hospitality professional with expertise in guest service standards, kitchen operations, and food safety compliance. Proven ability to enhance guest experiences and foster positive relationships.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Director of Hospitality
Chick-fil-A
Citrus Heights, California
06.2025 - Current
- Developed and implemented guest service standards for staff training programs.
- Coordinated events and managed logistics for successful guest experiences.
- Oversaw daily operations to ensure exceptional hospitality services.
- Resolved guest complaints promptly, maintaining positive relationships.
- Monitored compliance with health and safety regulations in dining areas.
- Managed staff schedules to ensure adequate coverage during peak times.
- Developed and implemented strategies for customer service excellence.
Kitchen Director
Chick-fil-A
Citrus Heights, California
01.2023 - 06.2025
- Managed daily kitchen operations and staff scheduling for efficient workflow.
- Coordinated inventory management and procurement of kitchen supplies and ingredients.
- Trained new staff on kitchen procedures and food handling techniques.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Evaluated performance of employees on a regular basis; provided guidance, coaching, and corrective action when necessary.
- Ensured compliance with health codes, safety regulations, and sanitation standards.
- Developed and implemented food safety standards, policies, and procedures to ensure compliance with local health regulations.
- Established cost-control systems to monitor labor costs, food costs, portion control, waste management.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Team Leader
Chick-fil-A
Citrus Heights, California
09.2021 - 01.2023
- Coordinated daily tasks among team members to ensure smooth operations.
- Assisted in resolving conflicts and fostering a collaborative work environment.
- Monitored team performance and provided feedback for continuous improvement.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with teams to implement corrective actions for food safety issues.
Hospitality Professional
Chick-fil-A
Citrus Heights, California
06.2018 - 09.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Ensured compliance with health and safety regulations during food handling processes.
Team Member
Chick-fil-A
Sacramento, CA
02.2016 - 06.2018
- Assisted customers with orders and provided friendly service.
- Maintained cleanliness of the dining area and kitchen equipment.
- Collaborated with team members to ensure efficient operations during peak hours.
- Operated cash register and processed customer transactions accurately.
Education
Bachelor of Arts - Buissness Management
Sacramento State
Sacramento, CA05-2023
Skills
- Food safety compliance
- Kitchen operations
- Customer relationship management
- Inventory management
- Cost control systems
- Team leadership
- Problem solving
- Teamwork and collaboration
Certification
Lean Six Sigma Green Belt
UGA Executive Education
Issued Jul 2024
UGA Executive Education
Issued Jul 2024
Affiliations
Young Life Leader
Accomplishments
Played Three Years of Soccer at Sacramento State
Timeline
Director of Hospitality
Chick-fil-A
06.2025 - Current
Kitchen Director
Chick-fil-A
01.2023 - 06.2025
Team Leader
Chick-fil-A
09.2021 - 01.2023
Hospitality Professional
Chick-fil-A
06.2018 - 09.2021
Team Member
Chick-fil-A
02.2016 - 06.2018
Bachelor of Arts - Buissness Management
Sacramento State