Microsoft Office
Zachary McClellan
Associate, Coach, Volunteer
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Admissions Counselor
Hope International University
Fullerton, CA
06.2023 - 12.2023
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Organized college tours for graduating students and coordinated group visits from high schools.
- Educated students on college admissions process and scholarship requirements.
- Coordinated classroom visits to High Schools for presentations.
- Exhibited top customer service in professional setting.
Basketball Coach
Bonita High School
La Verne, CA
06.2017 - Current
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Helped the players with skills, encouragement, and statistic reporting.
- Assisted in decision making with Coaching Staff.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Worked with people of all ages and different backgrounds.
- Monitored athletes during events and practice to quickly identify injuries.
Sales Associate
Macy's FinishLine
Rancho Cucamonga, CA
10.2020 - 06.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Experienced in learning more about shoe styles and appealing to a customer's wants and needs
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Followed up on store transfers, returns, and honoring store fulfillment of orders when asked upon.
Customer Service Associate
The Home Depot
Fontana, CA
05.2020 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited customer service in person and while answering questions over the phone
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Helped find staged orders in-store and while being a part of 'curbside pickup.' Followed up with orders in the Home Depot computer system
- Processed returns
- Earned two 'Homer' awards for customer service efforts.
Volunteer
The Fountain Church International
Pomona, CA
06.2013 - Current
- Surge Youth Leadership
- Assisted with the youth leadership team
- Helped with organizing and registering youth for events
- Accumulated Customer service experience
- The Flow Bookstore
- Worked as sales associate for the snack bar
- Accumulated Customer service experience
- Production Team - Camera
- Operated camera under the instruction of the director.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
Bachelor of Arts - Business
Hope International University
Fullerton, CA 08.2020 - 05.2023
Skills
Safety awareness
Supply oversight
Character Development
Discipline management
Team Bonding
Recruitment
Special events planning
Skills And Qualities
Microsoft Office, Dependable, Integral, Teachable, Quick Learner, Personable, Tranquil, Servant Leadership Award, 2 Time Homer Award
Accomplishments
Awarded 2 "Homer" Awards while employed at The Home Depot
Software
Timeline
Admissions Counselor
Hope International University
06.2023 - 12.2023
Sales Associate
Macy's FinishLine
10.2020 - 06.2023
Bachelor of Arts - Business
Hope International University
08.2020 - 05.2023
Customer Service Associate
The Home Depot
05.2020 - 10.2020
Basketball Coach
Bonita High School
06.2017 - Current
Volunteer
The Fountain Church International
06.2013 - Current