Zachary McCurry
Hanahan,SC
Summary
Dynamic, customer-focused leader transitioning into SaaS Customer Success with 5+ years of experience driving client satisfaction, improving operational workflows, and delivering high-impact support. Proven track record of creating exceptional customer experiences, optimizing retention, and solving complex, technical problems in fast-paced environments. Known for building strong relationships, guiding customers through change, and leading teams with empathy and clarity. Passionate about helping clients adopt technology, achieve measurable outcomes, and remain long-term partners.
Overview
7
7
years of professional experience
Work History
Service Lane Manager
Rick Hendrick Jeep, Dodge, Ram
North Charleston, SC
2024.08 - Current
- Led a high-volume, customer-facing team, driving a 16% increase in gross profit year over year through workflow improvements, communication enhancements, and personalized service strategies.
- Developed customer engagement processes, including follow-ups, expectation-setting, and proactive issue resolution, contributing to top performance in customer satisfaction metrics across the region.
- Coached and mentored team members to improve service quality, resulting in higher engagement and lower turnover.
Service Advisor
Rick Hendrick Jeep, Dodge, Ram
North Charleston, SC
2024.01 - 2024.08
- Consistently exceeded sales and performance targets by identifying customer needs and recommending high-value solutions.
- Built strong customer relationships via transparent communication and personalized recommendations.
- Managed a large book of repeat customers and provided ongoing support, follow-up communication, and issue resolution to ensure long-term satisfaction.
Autism Lead Teacher, Moultrie Middle School
Charleston County School District
Mount Pleasant, SC
2021.08 - 2023.12
- Designed individualized support plans, tracked progress through data, and delivered differentiated instruction.
- Led paraprofessional staff, ensuring aligned communication and consistent delivery of support strategies.
- Created behavioral dashboards and data-tracking systems to identify trends and inform decisions.
EBD Lead Teacher, Arbor Springs Elementary
Coweta County School System
Newnan, GA
2020.08 - 2021.06
- Selected optimal curricula and planned daily lessons to meet the needs of children with various developmental levels, to comply with their IEPs.
- Collaborated with psychologists, administrators, and teachers to deliver student outcomes.
- Used standardized testing and progress monitoring data to refine interventions.
EBD Lead Teacher, Willis Road Elementary
Coweta County School System
Newnan, GA
2019.08 - 2020.06
- Developed a Universal Design for Learning environment through scaffolding and differentiation in both resource and collaborative settings.
- Involved parents in student learning to increase family interaction and student support.
- Organized activities to promote physical, mental and social development of each child.
Education
Master of Science - Education
Albany State University
Albany, GA01.2021
Bachelor of Science - Education
University of West Georgia
Carrollton, GA01.2019
Skills
- Account Management
- Problem resolution
- Staff management
- Customer Retention
- Technical Support & Troubleshooting
- Relationship Building
- Workflow Optimization
- Data-Driven Decision Making
- Conflict Resolution
- Cross-Functional Collaboration
- Upselling & Value Expansion
- Technical Troubleshooting
- Data Tracking & Reporting
- Reynolds & Reynolds
Websites
Timeline
Service Lane Manager
Rick Hendrick Jeep, Dodge, Ram
2024.08 - Current
Service Advisor
Rick Hendrick Jeep, Dodge, Ram
2024.01 - 2024.08
Autism Lead Teacher, Moultrie Middle School
Charleston County School District
2021.08 - 2023.12
EBD Lead Teacher, Arbor Springs Elementary
Coweta County School System
2020.08 - 2021.06
EBD Lead Teacher, Willis Road Elementary
Coweta County School System
2019.08 - 2020.06
Master of Science - Education
Albany State University
Bachelor of Science - Education
University of West Georgia