Zachary Medley
Tasting Room Lead/Wholesale Representative
Santa Rosa,CA
Summary
Professional with demonstrated expertise in hospitality and customer service, prepared for leadership in wine tasting environments. Strong focus on team collaboration and achieving results, with flexible approach to shifting needs. Proven skills in wine knowledge, guest engagement, and operational efficiency. Known for reliability, effective communication, and fostering welcoming atmosphere for guests.
Overview
7
7
years of professional experience
Work History
Tasting Room Lead/Wholesale Sales Representative
Wilson Artisan Wines
03.2023 - 10.2025
- Assisted in planning and executing special events, contributing to increased brand exposure and revenue generation.
- Streamlined reservation processes, improving overall efficiency in managing guest bookings.
- Enhanced customer experience by providing personalized wine recommendations and pairing suggestions.
- Established rapport with customers through attentive listening skills and genuine interest in their preferences, encouraging loyalty over time.
- Handled cash transactions accurately, balancing daily sales reports for timely submission to management.
- Provided exceptional customer service, resulting in increased repeat visits and positive online reviews.
Wine Education Ambassador
Domaine Chandon
03.2021 - 03.2023
- Host every single experience Chandon has to offer including leading the most expensive experience currently.
- Trained new staff on how to be efficient team players while maximizing profits.
- Trusted to take care of most of the VIP's that come to visit the winery.
- Continuously educating every guest about both the wine and the history behind Domaine Chandon.
- Meets and exceeds sales and club acquisition goals
Supervisor
Round Table Pizza
02.2019 - 05.2021
- Experienced in all stations of cleaning, food production and customer service while seeking ways to go above and beyond requirements.
- Contributed to team success by completing jobs quickly and accurately while supporting a fun and lively work environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
San Ramon Valley High School
Danville, CA 08.2012 - 2016.06
Bachelor of Science - Wine Business Strategies
Sonoma State University
Rohnert Park, CA 08.2016 - 2021.06
Skills
Honest, Disciplined and Hardworking
Team Player
Written and Verbal Communication Skills
Customer Service Skills
Leadership Skills
Proficient in Excel, Powerpoint and Word
Awards
- Sommelier Level 1
- WSET Level 2
- Youngest Education Ambassador for Domaine Chandon
- Three sport athlete all four years of high school
- Earned All-League honors for basketball
- Received Scholar Athlete achievement numerous times
Timeline
Tasting Room Lead/Wholesale Sales Representative
Wilson Artisan Wines
03.2023 - 10.2025
Wine Education Ambassador
Domaine Chandon
03.2021 - 03.2023
Supervisor
Round Table Pizza
02.2019 - 05.2021
Bachelor of Science - Wine Business Strategies
Sonoma State University
08.2016 - 2021.06
High School Diploma -
San Ramon Valley High School
08.2012 - 2016.06
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