Summary
Overview
Work History
Education
Skills
Timeline
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Casey Meredith

Louisville,KY

Summary

Accomplished in enhancing customer satisfaction and managing high-stress situations, my background spans roles from Phone and Live Chat Counselor at Lifepoint Health to Correctional Deputy Sheriff. Skilled in mental health support and proficient in American Sign Language, I excel in critical thinking and empathetic communication, significantly improving client relationships and operational efficiency.

Overview

12
12
years of professional experience

Work History

Phone and Live Chat Counselor

Lifepoint Health
02.2021 - Current
  • Maintained accurate documentation of client interactions and scheduled assessments.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently and efficiently.
  • Worked with many scheduling programs, phone systems, and live chat system.

Correctional Deputy Sheriff

Oldham County Detention Center
01.2019 - 02.2021
  • Ensured accurate record-keeping through diligent documentation of daily activities, incident reports, and other required forms; maintaining strict adherence to established policies for data privacy and confidentiality.
  • Efficiently processed new inmate admissions by completing necessary paperwork, conducting searches, and assigning appropriate housing assignments based on individual needs and risk assessments.
  • Maintained a safe and secure environment for inmates and civilians by conducting regular cell inspections and monitoring inmate activities.

Customer Support Specialist

Singlepoint Solutions
07.2018 - 01.2019
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Correctional Officer and Sworn Peace Officer

Louisville Metro Department of Corrections
11.2016 - 07.2018
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Assistant Manager

Clothes Mentor
08.2016 - 11.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Shift Supervisor

Allied Barton Security
01.2016 - 08.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Federal Work Study Student

University of Louisville
08.2012 - 05.2016
  • Provided exceptional customer service to students, faculty, and staff by addressing inquiries promptly and accurately.
  • Assisted in the planning and execution of campus events, resulting in increased student engagement and satisfaction.

Education

Bachelor of Arts - Cultural Anthropology

University of Louisville
Louisville, KY
05-2016

Bachelor of Arts - Biological Anthropology

University of Louiville
Louisville, KY
05-2016

Skills

  • Skilled in intake interviewing
  • Mental health support
  • HIPAA
  • Time management
  • Decision-making
  • Verbal and written communication

Timeline

Phone and Live Chat Counselor

Lifepoint Health
02.2021 - Current

Correctional Deputy Sheriff

Oldham County Detention Center
01.2019 - 02.2021

Customer Support Specialist

Singlepoint Solutions
07.2018 - 01.2019

Correctional Officer and Sworn Peace Officer

Louisville Metro Department of Corrections
11.2016 - 07.2018

Assistant Manager

Clothes Mentor
08.2016 - 11.2016

Shift Supervisor

Allied Barton Security
01.2016 - 08.2016

Federal Work Study Student

University of Louisville
08.2012 - 05.2016

Bachelor of Arts - Cultural Anthropology

University of Louisville

Bachelor of Arts - Biological Anthropology

University of Louiville

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Casey Meredith