Zachary Michaels
Willimantic
Summary
Experienced supervisor with a strong background in customer service, cash handling, financial reconciliation, payroll coordination, and team leadership. Trusted to oversee daily operations, train and develop employees, maintain accurate records, and investigate discrepancies. Detail-oriented and dependable professional with strong organizational, communication, and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Front End Supervisor / Payroll Coordinator
Big Y
Mansfield, CT
05.2025 - Current
- Serve as third-in-command of the Front End department, overseeing daily operations and a team of 50+ employees.
- Train and mentor employees in customer service, cash handling, operational procedures, and supervisory responsibilities.
- Oversee cash operations, including daily balancing, cash ordering, deposits, transaction monitoring, and investigation of discrepancies.
- Manage department supply ordering and maintain appropriate inventory levels to support daily operations.
- Coordinate store-wide payroll for 150+ employees, reviewing time records and resolving discrepancies to ensure accurate and timely processing.
- Resolve customer and employee concerns while maintaining a high standard of service, accuracy, security, and compliance.
Store Supervisor
Smashburger
Southington, CT
05.2023 - 08.2024
- Oversaw daily operations across both front-of-house and kitchen, ensuring efficient service and compliance with company standards.
- Trained and onboarded new employees on customer service, operational procedures, and food safety protocols.
- Managed weekly inventory and supply ordering, maintaining accurate counts and appropriate stock levels.
- Ensured compliance with food safety, sanitation, and workplace safety standards.
- Managed employee timesheets and attendance records, addressing discrepancies and ensuring accurate reporting.
- Supervised employees, resolved customer concerns, and maintained a professional and productive work environment.
Education
Bachelor of Science - Electrical Engineering
University of Connecticut
Storrs, CT05-2028
Skills
- Team Leadership
- Employee Training & Development
- Cash Handling
- Timekeeping & Recordkeeping
- Customer Service
- Inventory Management
Timeline
Front End Supervisor / Payroll Coordinator
Big Y
05.2025 - Current
Store Supervisor
Smashburger
05.2023 - 08.2024
Bachelor of Science - Electrical Engineering
University of Connecticut