Zachary Monica

• Assessed property conditions, prepared detailed estimates, ensured compliance with insurance requirements, met company profitability targets, and proactively followed up on approvals.

• Closed over $2+ million in new business a year, fostering client relationships through transparent communication by ensuring clients felt informed and valued throughout the process.

• Oversaw the transition of new sales to Project Managers, maintaining continuous communication throughout project execution. This involved drafting and submitting supplement approvals, collaborating on change orders, and ensuring

all project documentation was updated promptly in Xactimate, XactAnalysis, and PSA.

• Managed the full lifecycle of over 250 insurance claims, overseeing digital intake to production closure, ensuring

Ensured alignment across project teams.

• Held weekly update meetings with Project Managers and the Director of Reconstruction, compiling TPA status

reports, monitoring timelines, and ensuring consistency across claims.

• Participated in an on-call rotation, managing emergency service requests and serving as the primary 24/7 contact for incoming claims.