Zachary Norrington
Mount Vernon,IN
Summary
Accomplished Assistant Manager at McDonald's with a proven track record in operations management and team motivation. Excelled in implementing quality assurance practices and enhancing customer service, leading to increased repeat business. Skilled in product and service knowledge, adept at recruiting and interviewing, ensuring peak team performance. Achieved significant reductions in waste, aligning with sales and profit targets. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mcdonalds
06.2017 - Current
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
Fire Watch
Spartan Staffing
01.2015 - 08.2016
- Investigated raw and combustible materials storage areas, took temperature and pressure readings from instruments and reported undesirable conditions or additional steps to correct conditions.
- Patrolled plant areas and noted and investigated unsafe conditions and practices to eliminate fire hazards.
- Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
- Instructed employees in fire safety practices and performed tests on fire prevention equipment in explosive or flammable materials processing areas to check functionality.
Education
GED -
Mount Vernon Senior High School
Mount Vernon, IN06.2014
Skills
- Product and service knowledge
- Task Delegation
- Operations Management
- Recruiting and interviewing
- Team motivation
- Employee Performance Evaluations
- Product quality assurance
Certification
- Certified Shift manager, Mcdonalds - 2017-Present
- Serve Safe certification
Timeline
Assistant Manager
Mcdonalds
06.2017 - Current
Fire Watch
Spartan Staffing
01.2015 - 08.2016
GED -
Mount Vernon Senior High School
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