Zachary Oakes

As a Server and Service Trainer, I developed strong customer service and leadership skills by managing day-to-day operations, ensuring customer satisfaction, and training new staff members to maintain the restaurant's high standards.

• Trained new servers on restaurant procedures and service standards, improving onboarding efficiency and maintaining consistent quality of service.
• Delivered exceptional customer service by managing a high volume of tables, resolving guest issues, and ensuring a smooth dining experience, contributing to increased customer satisfaction.
• Assisted in daily operations by coordinating with kitchen staff, bartenders, and management to ensure timely delivery of orders, resulting in improved overall workflow.

As an Assurance Intern, I contributed to auditing financial statements, collaborating with teams to ensure compliance with regulatory standards, and helped improve the accuracy and efficiency of audit processes.

• Conducted detailed financial audits of client accounts, analyzing key financial documents and processes to ensure compliance with GAAP. This resulted in the identification of potential discrepancies that were corrected before final reporting.
• Collaborated with audit teams to assess the internal controls of multiple clients, providing insights and recommendations that enhanced operational efficiencies and mitigated risks.
• Assisted in preparing audit reports and presentations for senior management, which improved audit report turnaround time and contributed to stronger client relationships through transparent communication.