Zachary Ogle
Seymour,TN
Summary
Reliable and motivated worker with a wide range of skills learned over many job experiences. Excellent in customer service with the customers needs always placed before my own. Strive to get what’s best for the customer and business. Excellent teamwork skills and willing to learn something new every day. Proficient with computers and technology.
Overview
12
12
years of professional experience
Work History
Teller
Regions Bank
Knoxville, TN
08.2023 - 02.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Flight Attendant
Allegiant Air
Knoxville, TN
05.2022 - 04.2023
- I worked on the line with Allegiant for eleven months
- I spent five weeks in Las Vegas for intense training
- I was awarded class valedictorian at the end of five weeks
- I gained incredible aviation knowledge in those weeks along with crucial safety skills that have helped me in my career with Allegiant
- My background in CPR, lifeguarding, and first aid have made me also succeed incredibly at my first airline job
- I have also gained extensive knowledge in customer service skills, conflict resolution and management, teamwork, and communication
- The most important responsibility I have as a flight attendant is making sure I am aware of any potential safety issues to the plane and passengers
- Vigilance is something I definitely gained from this job.
Account Representative
Vanderbilt Mortgage and Finance, Inc
Maryville, TN
12.2021 - 03.2022
- Continually updated a leadership resume and honed skills by participating in various management trainings in training new team members each month
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Developed relationships with new staff members, and assisted existing staff members in their career development
- Provided customer service and was involved in training new team members each month.
Lifeguard Supervisor
Dollywood
Pigeon Forge, TN
04.2012 - 09.2021
- As a lifeguard supervisor for the Dollywood Company, I was responsible for training and teaching over 200 lifeguards each summer at a water park
- I trained them in basic life support skills, CPR, first aid, and aquatic rescue skills
- My team always made sure we had the best lifeguards out there supervising and protecting our guests
- After training, I made sure that all of the lifeguards were doing their best and making sure they felt safe and capable at work
- I was also responsible for scheduling all 200 lifeguards so I have great organizational skills
- I was responsible for handling guest questions they had about the water park or any rules or safety concerns they had about our park
- I have had over 9 years of customer service experience
- During my time with Dollywood, our aquatics team was awarded with gold and platinum awards for our safety and lifeguard skills on multiple occasions by Ellis and Associates
- They are the third party company we use to train our lifeguards
- The platinum award is the highest honor a team can receive
- During my last year with the company, I took on the responsibility of park manager a few days a week at the water park
- As park manager, I was tasked with opening and closing the park
- I made sure all departments were running smooth throughout the day and making sure all of our guests were satisfied
- I was also responsible for training lifeguards at our resort hotel.
Education
Nursing -
University of Tennessee - Knoxville
Knoxville, TNSkills
- Customer service
- Communication skills
- Time management
- Guest services
- Leadership
- Safety Management
- Organizational Skills
Timeline
Teller
Regions Bank
08.2023 - 02.2024
Flight Attendant
Allegiant Air
05.2022 - 04.2023
Account Representative
Vanderbilt Mortgage and Finance, Inc
12.2021 - 03.2022
Lifeguard Supervisor
Dollywood
04.2012 - 09.2021
Nursing -
University of Tennessee - Knoxville