Zachary Oliveira
Johnston,RI
Summary
Proven Route Sales Representative with a track record of enhancing customer satisfaction and loyalty, notably at Munroe Dairy. Excelled in customer retention and route management, boosting revenues through strategic upselling. Skilled in fostering positive relationships and executing effective sales strategies. Demonstrates exceptional team support and performance tracking abilities, driving sales growth and expanding client bases.
Overview
17
17
years of professional experience
Work History
Route Sales Representative
Munroe Dairy
East Providence, RI
10.2021 - 08.2024
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Expanded client base by consistently seeking out new opportunities for sales growth.
- Immediately addressed problems with customers to promote speedy resolution.
- Displayed products properly at customer sites and according to company specifications and policies.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Maximized sales through effective territory management and strategic route planning.
Fine Dining Server
The Capital Grille
Providence, RI
07.2011 - 10.2021
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
Professional Server
D. Carlo Trattoria
Smithfield, RI
09.2007 - 07.2011
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Built relationships with regular customers, fostering a welcoming atmosphere that encouraged repeat visits.
- Handled high-pressure situations professionally, resolving customer complaints effectively.
- Demonstrated knowledge of menu items and ingredients, assisting guests in making informed decisions about their meal choices.
Education
High School Diploma -
LaSalle Academy
Providence, RISkills
- Stock rotation
- Customer retention
- Sales goals
- Leads prospecting
- Team support
- Route planning
- Route management
- Product promotion
- Safe vehicle operation
- Business transactions
- Performance tracking
Timeline
Route Sales Representative
Munroe Dairy
10.2021 - 08.2024
Fine Dining Server
The Capital Grille
07.2011 - 10.2021
Professional Server
D. Carlo Trattoria
09.2007 - 07.2011
High School Diploma -
LaSalle Academy