Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Zachary Overton

Austin,TX

Summary

Experienced and highly analytical Trust and Safety Specialist ensuring platform integrity, enforcing community guidelines, and mitigating risk through proactive investigations and policy enforcement.

Overview

8
8
years of professional experience

Work History

Trust and Safety Specialist

Favor Delivery
Austin, Texas
11.2023 - Current
  • Monitored and enforce platform policies to ensure compliance with Favor community guidelines, legal requirements, and industry best practices.
  • Investigated and respond to user reports of abuse, fraud, and policy violations with speed, accuracy, and empathy.
  • Provided feedback for development and improvement of internal processes used to review and moderate the Favor platform.

Support Specialist

Favor Delivery
Austin, Texas
07.2021 - 10.2023
  • Evaluated user problems to help resolve quality issue using personal expertise and probing questions.
  • Assisted Support Leads and Support Mentors within Support daily regarding workflows using provided tools to diagnose issues
  • Responded to both customer and Runner inquiries and resolved complaints to establish trust and increase satisfaction through CRM( i.e. Zendesk & Twilio)

Computer Operator

IGT Global Solutions
11.2020 - 07.2021
  • Developed and maintained strong client relationships by delivering exceptional customer service and technical support through provided channels.
  • Provided entry level monitoring and troubleshooting in data center environment according to operational procedures using ticketing systems (i.e Jira)

Fabrication Technician

Infineon Technologies
06.2017 - 10.2020
  • Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems in module.
  • Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.

Education

High School Diploma -

Rick Hawkins High School
San Antonio, TX
06.2009

Skills

  • Analytical and Methodical
  • Complex risk investigations
  • Active Listener
  • Dedicated Team Player
  • Policy enforcement & violation analysis

Affiliations

AALI (AFRICAN-AMERICAN LEADERSHIP INSTITUTE) Certificate of Appreciation -2009

Timeline

Trust and Safety Specialist

Favor Delivery
11.2023 - Current

Support Specialist

Favor Delivery
07.2021 - 10.2023

Computer Operator

IGT Global Solutions
11.2020 - 07.2021

Fabrication Technician

Infineon Technologies
06.2017 - 10.2020

High School Diploma -

Rick Hawkins High School
Zachary Overton