Zachary Pacos
Arlington,TX
Summary
Dynamic professional with over four years of customer service experience and nearly three years in warehouse operations, complemented by an active security clearance obtained during military service. Expertise as a network communications systems specialist includes monitoring, building, and maintaining encrypted military communication channels, as well as delivering reliable internet and VoIP services in high-pressure environments. Proven ability in system implementation, troubleshooting, and performance optimization, with a strong emphasis on teamwork and results-driven outcomes. Recognized for reliability and flexibility, alongside robust technical skills in system analysis, network management, and cybersecurity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
25H – Network Communications Systems Specialist
Department of Defense
Fort Stewart, GA
02.2022 - 03.2026
- Managed telecommunication systems and network management facilities.
- Configured IP networks, troubleshooted service connectivity for clients.
- Enabled 24/7 internet and VOIP services and for company and brigade level combat training operations.
- Provided 98% service up-time over 9 months during Operation Atlantic Resolve in Poland.
- Expertise in protecting sensitive, classified and non-classified information.
- Responsible for installing, repairing, and maintaining cabling and wiring.
- 2 years of supervisor experience over 6 soldiers.
- Frequent inventory and maintenance of military equipment and vehicles to ensure mission readiness and functionality.
- (4 years, 1 month)
Shift Manager
Tarrant Area Food Bank
Fort Worth, TX
07.2020 - 02.2022
- Supervised a team of 20+ staff members to ensure daily goals were met efficiently.
- Coordinated receiving, picking, packing, and shipping operations to optimize workflow.
- Managed inventory accuracy, monitored stock levels, and oversaw inventory systems.
- Coordinated onboarding for new hires and ongoing coaching to improve staff productivity.
- (1 year, 7 months)
Warehouse Associate
El Regio Distribution Center
Grand Prairie, TX
07.2019 - 07.2020
- Possesses a valid driver’s license, forklift certification, and flawless driving record.
- Assisted vendors in receiving and processing freight shipments.
- Efficient in shipping and receiving, loading and unloading trucks, order picking, staging and stocking in the freezer and dry sections of the warehouse.
- (12 months)
Deli Associate
Walmart
Arlington, TX
08.2017 - 07.2019
- Answered telephone inquiries about available menu items, products and services.
- Gave exceptional customer service to all guests, including during peak business periods.
- Maintained work areas in a clean, neat and sanitized manner according to requirements.
- Used mental math and available tools to total materials needed, costs and payment due.
- Received new inventory and rotated stock by dates to keep freshness of all items.
- Gave every customer immediate and undivided attention.
- (1 year, 11 months)
Shift Manager
Braum's Inc
Arlington, TX
06.2015 - 08.2017
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Worked as a team member to provide the highest level of service to customers.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- (2 years, 2 months)
Cashier
Arby's
Arlington, TX
01.2015 - 06.2015
- Reconciled cash drawer at the start and end of the shift.
- Provided customers with payment information and processed credit card payments and cash transactions.
- Worked with customer service to resolve issues.
- Worked nearly every position the store had to offer other than management.
- (6 months)
Education
Advanced Individualized Training - Military Network Communications Systems
01-2026
Associate of Arts - Nursing Programs
Tarrant County College District
Fort Worth, TX01-2020
High School Diploma - undefined
Martin High School
Arlington, TX01-2014
Skills
- Customer relations
- Networking knowledge
- Problem solving
- Quality assurance
- Flexible and adaptable
Accomplishments
Achieved a 98% up-time in a 9-month window with phone and VOIP services provided to senior command teams during operation: Atlantic Resolve
Certification
- Security + Certification 2024-2027
- Advanced Individualized Training for a Network Communications Specialist in the military
- Active Security Clearance
- High School Diploma - Martin High School, Arlington, TX
Timeline
25H – Network Communications Systems Specialist
Department of Defense
02.2022 - 03.2026
Shift Manager
Tarrant Area Food Bank
07.2020 - 02.2022
Warehouse Associate
El Regio Distribution Center
07.2019 - 07.2020
Deli Associate
Walmart
08.2017 - 07.2019
Shift Manager
Braum's Inc
06.2015 - 08.2017
Cashier
Arby's
01.2015 - 06.2015
Associate of Arts - Nursing Programs
Tarrant County College District
High School Diploma - undefined
Martin High School