Zachary Perez
Middlesex,New Jersey
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Quick Chek Stores. Skilled in employee training, team leadership, and problem-solving. Achieved significant improvements in store performance and staff development. Excels in multitasking and organizational skills, driving results through effective communication and attention to detail.
Overview
5
5
years of professional experience
Work History
Gas Station Manager
Quick Chek Stores
01.2022 - Current
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
- Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
- Led team meetings fostering open dialogue about concerns or suggestions resulting in improved operational efficiency.
- Optimized employee scheduling, balancing workload while maintaining excellent service levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Warehouse Worker
Diamond Brite Metal Processing
08.2021 - 11.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 130 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Store Leader
HomeSense
05.2020 - 08.2021
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
Cashier Team Lead
Dollar General
09.2019 - 02.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
High School Diploma -
Middlesex Highschool
Middlesex, NJ06.2019
Skills
Store operations
Employee Training
Merchandising Strategies
Budget Planning
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Multitasking Abilities
Reliability
Organizational Skills
Team Leadership
Effective Communication
Customer Relations
Staff training/development
Scheduling
Hiring and Onboarding
Performance Evaluation and Monitoring
Timeline
Gas Station Manager
Quick Chek Stores
01.2022 - Current
Warehouse Worker
Diamond Brite Metal Processing
08.2021 - 11.2021
Store Leader
HomeSense
05.2020 - 08.2021
Cashier Team Lead
Dollar General
09.2019 - 02.2020
High School Diploma -
Middlesex Highschool
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