Kelly Cavalier
Bloomingburg
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
17
17
years of professional experience
Work History
Assistant Store Leader
Quick Chek stores
Goshen
04.2018 - 02.2025
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Performed weekly stock counts to maintain accurate inventory levels.
- Greeted customers to determine wants or needs.
- Assisted customers with product selection based on their individual needs.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Established and modeled positive service attitude to meet company's expected guidelines.
- Supervised work of cashiers, training new team members and monitoring performance.
- Ensured compliance with company policies, safety regulations, and industry standards at all times.
- Computed purchases and received and processed cash or credit payment.
- Answered customer queries and complaints and provided prompt solutions.
- Worked effectively in team environments to make the workplace more productive.
- Handled customer transactions and balanced cash drawers.
Shift Manager
Carl's Jr
Middletown
12.2015 - 04.2018
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Monitored store operations to ensure compliance with company policies and procedures.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Trained new employees on company policies, procedures, and job responsibilities.
- Assisted in resolving escalated customer service issues in a timely manner.
- Documented receipts, employee hours and inventory movement.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Deli Associate
Shop Rite Food Market
Middletown
08.2009 - 06.2015
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Worked with customers placing large or specialized orders, providing samples, and recommendations and responding to requests.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Maintained cleanliness of deli area, including tables and counters.
Cashier
Sears Department Store
Middletown
11.2007 - 02.2009
- Collected payments and provided accurate change.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
Associate of Science - Criminal Justice
Orange County Community College
Middletown, NY05-2015
High School Diploma -
Pine Bush High School
Pine Bush, NY06-2007
Skills
- Inventory management
- Staff training
- Regulatory compliance
- Customer service
- Cash handling
- Sales reporting
Timeline
Assistant Store Leader
Quick Chek stores
04.2018 - 02.2025
Shift Manager
Carl's Jr
12.2015 - 04.2018
Deli Associate
Shop Rite Food Market
08.2009 - 06.2015
Cashier
Sears Department Store
11.2007 - 02.2009
Associate of Science - Criminal Justice
Orange County Community College
High School Diploma -
Pine Bush High School
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