Summary
Overview
Work History
Skills
Websites
Education & Certifications
Timeline
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ZACHARY PERKINS

ZACHARY PERKINS

Based in Atlanta,GA

Summary

Skilled customer success leader experienced in scaling CSM teams for enterprise software solutions. Developed and implemented customer success strategies resulting in significant growth over the past 5 years. Led a team of 10 CSMs initially, focused on user training under a free model. Successfully transitioned to a team of 40+ CSMs operating under a paid success model, prioritizing value-based and business objective-focused success plans. Currently guiding numerous organizations through their digital transformation journey, consistently driving revenue growth for Alteryx.

Overview

11
11
years of professional experience

Work History

Sr Director, Customer Success

Alteryx
08.2019 - Current
  • Earned promotion to Global Head of Strategic Customer Success based on outstanding track record, including successful tenure as both Americas Director and Manager of Global CSMs
  • Increased ARR under coverage from $225M in 2019 to $477M through expansion of existing customers and adding net new customers while maintaining renewal rates above 92% and improving Net Expansion rate from 124% in 2019 to 136% in 2023
  • Implemented Gainsight software to enhance visibility of customer success impact and automate processes through journey orchestrator
  • Developed paid success model aligned with high-touch CSM activities, transforming cost-center into revenue generating function to fund innovation for broader CX organization.
  • Promoted a positive work environment through human-focused leadership and regular recognition initiatives, resulting in minimal employee turnover despite rapid transformation and expansion
  • Implemented scalable 1:many approach to CSM led customer enablement, resulting in top-notch CSAT scores exceeding 94%.

Manager, Customer Success

Alteryx
08.2019 - 04.2021
  • Led a team of CSMs aligned to global strategic customers which outperformed all other sales segments
  • The global CSM team aligned 1:1 to a global account executive and the CSMs partnered with the AE to drive so much growth, every AE on the global sales team was awarded President’s Club.

Customer Success Manager

Alteryx
01.2017 - 08.2019
  • Honored with CSM of the year award for exemplary contribution in enabling customers to achieve significant ROI on their Alteryx investment, driving remarkable expansion rates
  • Earned recognition in Q3 2017 as the CSM of the quarter by demonstrating leadership qualities and providing assistance to other CSMs.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.

Solutions Consultant

Alteryx
11.2015 - 12.2016
  • Communicated complex concepts in an easy-to-understand way to a wide array of audiences including entry-level analysts, analytical leaders, IT personas, and C-suite executives.

Senior Consultant

Resolution Economics
07.2013 - 11.2015
  • Demonstrated effective communication skills by regularly presenting financial models, statistical concepts, and complex tables/charts to executive stakeholders and legal professionals
  • Performed comprehensive statistical analysis within a range of litigation settings and designed flexible damages models to determine economic exposure across multiple scenarios
  • Exhibited continuous growth within the company, transitioning from Analyst to Consultant and eventually earning a promotion as Senior Consultant.

Skills

  • Customer Relationship Management
  • Collaborative Leadership
  • Culture Transformation
  • Strategic Planning and Execution
  • Change Management
  • Renewal Retention and Growth
  • Data Analytics including Location Insights
  • Customer Success Strategies
  • Organizational Development

Education & Certifications

  • Master of Applied Statistics, 12/2015, Pennsylvania State University, Pennsylvania, CA
  • Bachelor of Arts, Economics; Minor in Mathematics, 12/2009, Occidental College, Los Angeles, CA
  • Customer Success Manager Level I & II (Gainsight), 08/2022

Timeline

Sr Director, Customer Success

Alteryx
08.2019 - Current

Manager, Customer Success

Alteryx
08.2019 - 04.2021

Customer Success Manager

Alteryx
01.2017 - 08.2019

Solutions Consultant

Alteryx
11.2015 - 12.2016

Senior Consultant

Resolution Economics
07.2013 - 11.2015

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