Zachary Peters
Alexandria,VA
Summary
Hardworking and motivated IT Manager / System Administrator with 20 years of experience and record of success in the IT industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager - Infrastructure / Engineering
The Carlyle Group
01.2016 - 04.2024
- Served as Manager to ensure stable operation of the firm’s IT infrastructure, be a technical lead for various technology solutions and projects, and perform 3rd level support to the Carlyle end-user community
Senior System Administrator
The Carlyle Group
05.2012 - 12.2016
- The System Administrator role primary responsibility is to provide outstanding IT customer support for all corporate users
- This position is responsible for all inquiries from start to finish
- Strong communication skills will be crucial as this position will answer inbound phone calls, draft emails and speak in person with customer’s desk side
Systems Engineer
SRA International – Contracting for FDIC (Federal Deposit Insurance Corporation)
01.2012 - 04.2012
- Update deployments for Windows 7 and Windows XP workstations using SCCM
- Provide tier III support for any desktop and laptop related issues
- Troubleshoot workstations that client services and help desk cannot resolve and coordinate with vendor support when necessary
- Ensure Window 7 / XP, Office 2010 implementations are ready for deployment and all applications are properly remediated.
Sr. Desktop Systems Engineer
Inova Health System
05.2006 - 01.2012
- Tier III Technical Support
- Promoted from Desktop Systems Engineer on May 24, 2008
- Manages and supervises the technical support of Information Services desktop computing hardware and software in an Active Directory corporate domain environment for a 10,000 user community, including Physicians and Senior level Executives
- Hands on troubleshooting of Windows XP, 7 and Server 2003
- Conducts and supervises proper installation, integration, and operation of Microsoft Office 2003-2010 on HP, Lenovo and Dell laptops
- Initialize, configure and maintain Ipad, Iphone, Android and Blackberry tablets and cellphones
- Build and maintain Windows images using Ghost and MDT
- Provide thorough analysis, timely resolution, and follow-up to incidents, requests and changes using HP Service center ticketing system.
Sr. Customer Support Line Analyst
Inova Health System
05.2004 - 05.2006
- Provide first and second level support of Information Service problems to diagnose interruption of system availability
- Triage problems to isolate root cause to facilitate restoration
- Escalate to second and third level support in accordance with Service Level Agreements for notification of assistance required restoring full system functionality
- Thoroughly document each call in the Call Management system and effectively to ensure seamless communication between departments
- Consistently one of the top agents in calls taken and resolution rate
- Assisting the Help Desk supervisor with selecting an Identity Management tool.
Communications Specialist
IBM Business Consulting (formerly PricewaterhouseCoopers LLP)
03.2001 - 05.2004
- The customer care center provides customer services and data collection for independent contractors and volunteers
- Provide customer service using Oracle applications and the web, as well as collect and analyze data using 10 key
- Field over 130 customer calls daily and process escalated investigations to resolve data conflicts
- Handle new application development as well as testing for new users
- Train employees when they are first hired
- Helped to implement quality control measures on end of quarter client surveys.
Education
B.S Industrial Technology / Information Technology -
Old Dominion University
05.2003
A.A.S Information Systems Technology / Networking -
Northern Virginia Community College
12.2000
A.S General Studies / Science -
Northern Virginia Community College
12.2000
Skills
- Active Directory
- Netbackup
- Symantec Endpoint Protection administrator for 4,000 endpoints
- VMWare / VSpehere administration
- Nutanix and Tintri SAN
- SCCM Admnistration
- SOX IT audits
- Office 365 administration
- Azure
- Entra
- Purview
- Windows
- Windows Server Admin 2012 / 2016
- Exchange Admin
- Software Implementation
- Group Policy scripting
- Server and workstation patching
- NTFS folder permissions
Certification
- Administering SCCM, Global Knowledge, 2016
- Deploying SCCM, Global Knowledge, 2016
- SANS 401 Security Essentials, 12/01/16
- MCSA - Microsoft Certified Systems Administrator (Windows Server 2003)
- MCP - Microsoft Certified Professional, 10/20/08, Arlington, VA
Timeline
Manager - Infrastructure / Engineering
The Carlyle Group
01.2016 - 04.2024
Senior System Administrator
The Carlyle Group
05.2012 - 12.2016
Systems Engineer
SRA International – Contracting for FDIC (Federal Deposit Insurance Corporation)
01.2012 - 04.2012
Sr. Desktop Systems Engineer
Inova Health System
05.2006 - 01.2012
Sr. Customer Support Line Analyst
Inova Health System
05.2004 - 05.2006
Communications Specialist
IBM Business Consulting (formerly PricewaterhouseCoopers LLP)
03.2001 - 05.2004
B.S Industrial Technology / Information Technology -
Old Dominion University
A.A.S Information Systems Technology / Networking -
Northern Virginia Community College
A.S General Studies / Science -
Northern Virginia Community College
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